Customer Relationship Executive

1 week ago

Pratap Nagar Nagpur Maharashtra, India DBC Ventures Pvt.td Full time

**Job Title**: Customer Relationship Executive

**Company**: Italent Management
**Location**: Nagpur

**Job Summary**:
The Customer Relationship Executive will be responsible for building and maintaining strong relationships with clients, addressing their needs, and ensuring a positive customer experience. This role requires excellent communication skills, a customer-first attitude, and the ability to manage queries and resolve issues effectively.

**Key Responsibilities**:

- Act as the primary point of contact between the company and clients.
- Build and maintain strong, long-term customer relationships.
- Handle customer inquiries, complaints, and feedback promptly and professionally.
- Ensure high levels of customer satisfaction through effective communication and problem-solving.
- Maintain records of customer interactions and transactions.
- Assist in identifying opportunities to upsell or cross-sell services.
- Coordinate with internal teams to ensure timely delivery of services.
- Provide regular updates and reports on customer accounts.
- Support business growth by contributing to customer retention strategies.

**Requirements & Skills**:

- Bachelor’s degree in Business Administration, Marketing, or a related field (preferred).
- Proven experience in customer service, client handling, or a related role.
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship-building abilities.
- Problem-solving attitude with attention to detail.
- Ability to work independently as well as part of a team.
- Proficiency in MS Office and CRM tools is an added advantage.

**Employment Type**: Full-time

**Job Type**: Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off
- Provident Fund

**Language**:

- English (preferred)

Work Location: In person

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