Executive

2 days ago


Bhiwandi, India Vashi Integrated Full time

**Key Responsibilities**:
**Case Categorization**

**Case Assignment**

Assign each case to the appropriate department, team, or individual owner as per the defined workflow.

Ensure accurate tagging in CRM/Salesforce/SAP or any relevant platform.

**Validation and Checks**

Perform mandatory checks to confirm query details (e.g., customer account verification, order history, complaint nature).

Highlight incomplete or unclear cases to the Team Leader for further clarification.

**Key Skills & Competencies**:
Strong attention to detail and process orientation.

Good comprehension skill.

Familiarity with CRM or ticketing tools.

Ability to multi-task in a high-volume environment.


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