Customer Care Executive

4 days ago

Pune Maharashtra, India Happy square outsourcing company Full time

**Key Responsibilities**:
**Customer Satisfaction & NPS Improvement: o Monitor and analyze customer feedback and NPS scores. o Develop and implement strategies to enhance customer satisfaction and improve NPS. o Address and resolve escalated customer issues promptly and effectively.**

**Analytics & Reporting: o Create detailed analytical reports on customer success metrics. o Utilize data to identify trends, opportunities, and areas for improvement. o Present findings and recommendations to senior management.**

**Vendor Coordination: o Liaise with vendors to ensure seamless service delivery and support. o Negotiate contracts and manage vendor relationships to meet business needs.**

**Stakeholder Management: o Maintain strong relationships with internal and external stakeholders. o Collaborate with cross-functional teams (sales, product development, marketing) to ensure customer needs are met. o Communicate effectively with stakeholders to provide updates, insights, and feedback.**

**Auditing: o Conduct regular audits of customer success processes and practices. o Ensure compliance with company policies and industry standards. o Identify areas for improvement and implement corrective actions as needed.**

**Qualifications**:
**Bachelor’s degree in Business Administration, Marketing, or a related field; MBA is a plus.**

**Minimum of [6] years of experience in customer success, support, or a related field, with at least [3] years in a leadership role.**

**Strong analytical skills with the ability to create and interpret reports.**

**Proven track record of improving customer satisfaction and NPS.**

**Excellent team management and leadership abilities.**

**Experience in coordinating with vendors and managing relationships.**

**Strong communication and interpersonal**

**Skills.**

**Ability to work effectively in a fast-paced, dynamic environment.**

**Benefits**:
**Competitive salary and performance-based incentives.**

**Comprehensive health, dental, and vision insurance plans.**

**Professional development opportunities.**

**Flexible working hours**

**Collaborative and inclusive company culture.**

**8770897078**

Pay: ₹35,000.00 - ₹40,000.00 per month

**Benefits**:

- Paid sick time

Schedule:

- Day shift
- Fixed shift

Supplemental Pay:

- Commission pay
- Performance bonus
- Quarterly bonus

Application Question(s):

- Having excellent english communication skill
- Required immediate joiner only or 15 days

**Language**:

- English (required)

**Location**:

- Pune, Maharashtra (required)

Work Location: In person

Expected Start Date: 02/02/2025

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