Service Coordinator

4 days ago

Ghaziabad Uttar Pradesh, India MaxVolt Energy Industries Limited Full time

**Key Responsibilities (KRAs)**
- Receive all new complaints from the Customer Care Team and take ownership from Day 1 until closure.
- Act as the **single point of contact** for complaint ownership throughout its lifecycle.
- Assign technical support from Level 2 (Technical Engineer) if required for resolution.
- Track complaint status, including material availability, payments, spares, approvals, and other dependencies.
- Provide **regular status updates** to customers and update the CRM system or tracking sheets accordingly.
- Ensure **final closure** of complaints in the CRM system.
- Escalate unresolved or SLA-breaching complaints to Manager with a full audit trail if necessary.
- Maintain complete complaint history and updates in the system.
- Update all relevant tracking sheets and maintain accurate data for reporting.

**Required Qualifications and Skills**
- **Education**: Bachelor's degree or diploma in Electronics Engineering or a related field.
- **Experience**: Minimum 1 year in customer service coordination or complaint management.
- Proficiency in **CRM/ERP systems** and tracking tools (Excel, Google Sheets).
- Strong multitasking abilities, attention to detail, and a **customer-oriented mindset**.

Excellent verbal and written communication skills.

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Work Location: In person

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