Itoc - Networking, Monitoring and Operations

2 days ago

Hyderabad Telangana, India Qualcomm Full time

**Company**: Qualcomm India Private Limited **Job Area**: Information Technology Group, Information Technology Group > IT Engineering **General Summary**: Qualcomm IT is looking for the Network Focused IT Operations Center (ITOC) Engineer to be based out of Hyderabad, India and will responsible for the following: - Provide enterprise-wide monitoring and support for data systems including comprehensive Tier 2 support for Qualcomm services to include troubleshooting and reporting of services. - Responsible for using consolidated Event Management system to provide - should have hands on experience using monitoring and ticketing tools like Service Now, Pager Duty, event management tools etc. - Operate, Monitor, Maintain and support Data Center infrastructure equipment. - Must be open to work in 24/7 format including night shifts on rotational basis. - Perform Tier-1 tasks (such as calls and tickets SR, CR & Incidents). - Strictly adhere to all NOC policies and procedures - Review trouble tickets to ensure integrity and accuracy of data recorded. - Detect and respond to all infrastructure alerts and escalate to the appropriate parties if necessary. - Use network management tools to determine the nature of the outage and follow online procedures to resolve the problem. - Manage support calls and track to close trouble tickets. - Must be a good team player. Customer Focus, problem-solving, troubleshooting issues affecting internal and external customers. '- 5 + years of Networking and NOC experience - In depth knowledge and experience on CISCO Catalyst and Nexus portfolio - Sound Understanding and experience with protocols/technologies such as BGP, OSPF, EIGRP, STP, vPC, etc. - Experience with network services such as DNS, DHCP, Radius, TACACS, SNMP, LDAP, SMTP and NFS. Working knowledge of TCP/IP, LAN, etc. - Proficiency working with VLAN, VRF, HSRP, Port Security, Traffic Shaping, Priority Queuing, Class of Service (CoS) - Must possess an understanding of TCP/IP, access control lists (ACLs), security, firewalls and network traffic analysis. In addition, must be Internet savvy in a production environment with regards to security, DNS, SMTP, SNMP, syslog, and Virtual Private Networks (VPN). - Use of a wide variety of point monitoring tools and procedures to identify, triage, and escalate IT service degradation or outages. - Interfacing with vendors, other IT admins, and end-users as necessary to resolve - CCNA certified, CCNP preferred - Incident management experience including coordination of notifications, escalations, and communications to IT service owners and management for major incidents and service outages **Minimum Qualifications**: - Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or related field. OR 1+ year of IT-related work experience with a Bachelor’s degree in a non-technical field (e.g., Business, Humanities, Marketing), or related field. OR 3+ years of IT-related work experience with a High school diploma or equivalent. Physical Requirements: - Frequently transports and installs equipment up to 20 lbs. Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. If you would like more information about this role, please contact Qualcomm Careers.

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