Tour Coordinator

4 days ago

Kochi Kerala, India Osaka connect Dot Com Pvt Ltd Full time

A tour coordinator is responsible for planning, organizing, and overseeing travel arrangements and activities for various groups or individuals. Their primary role is to ensure that all aspects of the tour, such as transportation, accommodations, sightseeing, and entertainment, are well-coordinated and executed smoothly.

**Responsibilities**:

- Develop and design tour itineraries based on client requirements, preferences, and budget **Far east /domestic sector/Europe**.
- Research and select appropriate destinations, attractions, accommodations, transportation, and other services. Consider factors like logistics, timing, and local regulations.
- Interact with clients to understand their travel needs and expectations.
- Provide recommendations, answer queries, and address concerns.
- Customize tours to meet individual or group requirements and ensure a high level of customer satisfaction.
- Establish and maintain relationships with various service providers, including hotels, airlines, transportation companies, tour guides, and entertainment venues.
- Negotiate contracts and rates, manage bookings, and coordinate logistics to ensure a seamless travel experience.
- Prepare and manage tour budgets, ensuring profitability and cost-effectiveness.
- Monitor expenses, compare quotes, and seek cost-saving opportunities without compromising quality.
- Track financial transactions, prepare invoices, and handle billing and payment processes.
- Ensure compliance with travel regulations, health and safety guidelines, and visa requirements.
- Prepare and distribute necessary travel documents, itineraries, and confirmations.
- Keep abreast of industry trends, destination information, and any changes in regulations that may impact travel arrangements.
- Supervise and provide guidance to tour executives and support staff.
- Delegate tasks, monitor progress, and ensure efficient workflow.
- Conduct performance evaluations, provide training, and foster a positive work environment.
- Anticipate and proactively address potential issues or emergencies during tours.
- Develop contingency plans and procedures to handle unforeseen circumstances like flight delays, cancellations, medical emergencies, or natural disasters.
- Liaise with clients, vendors, and local authorities to resolve problems and ensure the safety and well-being of travelers.
- Deliver excellent customer service by promptly responding to inquiries, resolving complaints, and maintaining strong client relationships.
- Attend to customer feedback, suggestions, and complaints to continuously improve tour quality and exceed customer expectations.
- Maintain the data in CRM.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Education**:

- Bachelor's (required)

**Experience**:

- Tour Coordinator: 2 years (preferred)

**Language**:

- English (preferred)

Work Location: In person

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