IT Support Technician

4 days ago

Bengaluru Karnataka, India SBM Offshore Full time

IT Support Technician

**Req Id**:17239

**Job Family**:IT Operations Management

**Location**:Bangalore, IN, 560071

**Description**:

- Imagine your career taking you to the depths of innovation and the heights of impact. Our people enable continuous progress. Their commitment, collective expertise, and unique capabilities are the engine room behind SBM Offshore’s True. Blue. Transition. - shaping the future of energy, and beyond.

**About Us**:
SBM Offshore is the world’s deepwater ocean-infrastructure expert. Our work is already resulting in cleaner, more efficient energy production. True. Blue. Transition. is our promise to enable that into the future while at the same time using our expertise to support new and existing markets in the blue economy. It starts with Advancing our Core: continuing to advance the decarbonization of traditional energy production. While Pioneering More: helping to enable the energy transition and using our unique capabilities in ocean infrastructure to support more industries to grow sustainably. Sharing our experience for a better blue tomorrow.

**Job description**

The IT Support Technician is responsible for the first operational and functional support on IT services toward end users to ensure that the agreed service levels are met and to prevent interferences in the day-to-day activities.

To support and contribute to a fully integrated and aligned IT Strategy across the SBM organization, you are responsible to:

- Liaise, work together with, and advise your IT colleagues across different sites and disciplines
- Execute the agreed processes and known best practices necessary to work accordingly to the direction and strategy of Group IT, making suggestions for improvement when the opportunity arises.
- Preparing materials related to day-to-day work to share among the teams to improve quality of support
- Identify areas for potential issues and proactively communicate with stakeholders to resolve issues, share information, and provide guidance.
- Follow Incident Management Procedures and ITSM Procedures.
- Ensure the customer is properly and timely informed on the status of their Request or Incident.
- Provide accurate and detailed information when escalating to the next support level
- Communicate/escalate in timely manner recurring issues and problems to Support Manager

**Job requirements**:

- Academic : Any Graduate, preferred IT / Computer related discipline
- Experience : Minimum 3 years’ experience in IT Service Desk role, providing in situ technical support as well as remote support using remote desktop tools
- Mandatory experience in Windows OS environment, Office 365 suite, Cisco end-user devices (i.e. video conferencing), and Citrix client.
- Mandatory experience with endpoint hardware lifecycle, deployment, and maintenance.
- Mandatory experience with ITIL v3 processes
- Experience supporting VIPs are required

**SW or tools**:

- Certifications on Microsoft and Cisco products

**GENERAL INFORMATION**
- SBM Offshore is proud to be an Equal Employment Opportunity and Affirmative Action employer. SBM Offshore does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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