Support Technician

1 week ago

Bengaluru Karnataka, India Nielsen Full time

Nielsen is a tech company backed by over a century of forward momentum to show the world what’s next while continuing to deliver world-class technical support to our clients and colleagues — and we couldn’t do it without our support technicians.

In Nielsen Media, we are the market leader that drives content ratings across virtually all viewing platforms including local and national TV, streaming, digital advertising, and more.

Nielsen clients span the globe and require technology support technicians who can connect the dots for their technology needs. As a Support Technician at Nielsen, you will be responsible for helping your colleagues and our clients receive current offerings per contracted commitments and adopt new products. You will work cross-functionally to solve client technology problems. Your clients may cut across time zones, datasets and technologies and it will be your responsibility to keep track of all the moving parts, bring people together across multiple teams and communicate with various stakeholders, including senior management. We are looking for motivated, analytical, dynamic individuals with a passion for data and technology to join our Platform & Core Services team. If you thrive in high-energy environments and if you love the idea of working across every business function, you would be a great fit for our team

**RESPONSIBILITIES**:

- Support our Daily, Monthly and Quarterly deliverables for clients
- Become an expert in using our Platform tools in order to better understand multiple client needs
- Identify data discrepancies and trend breaks within our deliverables before clients see it
- Manage assigned client workload and work with teammates to satisfy client technology requests and respond to client technology inquiries
- Help organize the competing deliveries
- Work across Product, Operations, Technology, and Client Services teams to meet client and platform objectives
- Identify and communicate systems and process enhancements and defect fixes
- Ensure issues are identified in a timely and appropriate manner
- Suggest and implement best practices
- Document processes and procedures

**QUALIFICATIONS**:

- Multiple years of experience in a customer service-oriented role in Operations, Technology or Engineering
- Experience and interest in data analysis (preferably with the ability to query data using SQL)
- Ability to prioritize, manage, and deliver on multiple work streams simultaneously; highly motivated and able to work within aggressive schedules
- Ability to analyze and evaluate problems, offer solutions and determine when more help is required or when escalation is necessary
- Action-oriented, flexible, resourceful, and able to operate effectively within a dynamic, fast-paced environment
- Time management skills and attention to detail
- Ability to work as part of a team and interact effectively with others
- Positive attitude, team player, self-starter; takes initiative, ability to work independently

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