Customer Service Assistant

1 week ago

Kolkata District West Bengal, India Swami Vivekananda National Youth Council Full time

**Urgent opening for Customer Service Associate**

The customer service associate will be responsible for calling active and building clients to encourage the purchase of items. This position is located in Kolkata.

**Responsibilities and duties**
- Studying the details of each offering and remaining abreast of updates to these offerings.
- Calling active and budding clients to encourage the purchase of items.
- Noting important details of each conversation.
- Communicating verbal acceptances of offers to our sales team for closing.
- Recording all successful and unsuccessful attempts to close sales.
- Attending regular team meetings to clarify progress and performance-related expectations.
- Familiarizing you with all products and services offered by our company.
- Procuring new clients through direct contact, word-of-mouth, and collaboration with the marketing department.
- Suggesting upgrades or added products and services that may be of interest to clients.
- Crafting business proposals and contracts to draw in more revenue from clients.
- Negotiating with clients to secure the most attractive prices.
- Equipping staff with the technical and social skills needed to enhance sales.
- Reviewing clients' feedback and implementing necessary changes.
- Remaining in tune with trends in consumption to ensure that our offerings remain relevant.

**Salary**: 8k -15k

**Duty Hours**:Monday to Saturday (10AM - 7PM)

**Phone**: +91 7478940766

**Job Types**: Full-time, Permanent, Internship

Contract length: 6 months

Pay: ₹8,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Food provided
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
- Work from home

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Work Location: In person

**Job Types**: Full-time, Permanent, Internship

Contract length: 6 months

Pay: ₹8,000.00 - ₹15,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Higher Secondary (12th Pass) (preferred)

**Experience**:

- Sales: 1 year (preferred)
- total work: 1years (preferred)

Work Location: In person

Pay: ₹8,000.00 - ₹15,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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