Customer Support Executive

**Job Overview**

Internet service provider in North Goa urgently requires experienced customer support representatives to answer & resolve customer inquiries & questions. Excellent English writing & speaking essential, plus spoken Konkani & Hindi too.

**Responsibilities**:

- Sales support: Creation of estimates, sending of estimates, answering sales enquiries & questions, supplying all relevant information.
- New customer on-boarding.
- Follow-up calls, service feedback & follow-up for social media reviews.
- Maintaining & managing customer service records & follow-up.
- Promotion of products & service.
- Revenue development of services offered by company.
- Customer billing & tax invoices.
- Recovering & reducing all accounts receivables for new customer installations, additional charges & Internet plans.
- Development of promotional activities.
- Promotion of products & services.
- Maintaining & data inputting into critical Excel spreadsheets & Desk era.
- KPI's, reporting, adhering to SLAs.
- Developmental project delivery as per requirements of the business.
- Support for Head of Sales & Head of Marketing & Business Development.

**Job Requirements**
- Should be graduate.
- Must be a confident team player/team leader.
- Excellent communication skills, spoken & written English essential for customer service interactions & follow-up. Plus spoken Konkani & Hindi too.
- Opportunity to run customer support team, managerial or supervisory experience beneficial.

**Working Hours**: 8.45 am - closing (or equivalent based on achieving objectives) Monday - Saturday. Rotational Sunday shift with an alternative paid day off.

**Other benefits**: PF & ESIC benefits.

**Location: Parra, Bardez, North Goa.