L1 Desktop

Greetings from Access Healthcare Access Healthcare provides business process outsourcing and applications services, and robotic process automation tools to healthcare providers, payers, and related service providers. We operate from 20 delivery centers in the US, India, and the Philippines, and our 26,000+ staff is committed to bringing revenue cycle...

Position: L1/L2 Support EngineerLocation: Chennai (Hybrid)Experience: 4+ YearsSalary: AttractiveJoining: Immediate Employment Type: Full-time / Contract-to-HireJob Description: We are seeking an experienced L1/L2 Support Engineer with expertise in server/network infrastructure, cloud platforms (AWS/Azure/GCP), and ITIL-based support. The role involves...

Greeting We are EIL Global, a company providing managed IT services in Asia Pacific and EMEA across various technologies such as desktops, servers, networks, and data centre technologies. We are headquartered in Adelaide, Australia, and have clients and offices across Asia Pacific & EMEA locations. Currently, we are looking for a Service Desk L1 professional...

About the job:Rex Technologies, a leading IT Infrastructure services provider, is hiring currently for Desktop Support Engineer for our clients across Globally. Please find below the Job description as well as the company's details for your reference.ABOUT US: -Rex Technologies, is a leading IT Managed and infrastructure services provider offering holistic...

L1 Support, we require a minimum of 2 Years’ Experience with the below roles and responsibilities. 1. Install and configure Windows and Linux desktops and peripherals and test network connections. 2. Handle daily technical support activities on desktops & laptops, networking. 3. Basic troubleshooting in printers DVR, NVR & EPABX. 4. Good knowledge of...

key Resposibilites:End-User Support & Ticket ManagementAct as the first point of contact for IT support requests via email, phone, or ticketing system.Log, track, and resolve incidents or service requests within SLA.Escalate unresolved issues to L2/L3 support or vendors.Desktop & Device SupportInstall, configure, and troubleshoot laptops, desktops, printers,...

Join Teleperformance – Where Excellence Meets Opportunity Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. Why Choose Teleperformance? We emphasize the...

Role Proficiency: Resolve L1 Incident and service requests within agreed SLA Outcomes: 1) Monitor customer infrastructure using tools or defined SOPs to identify failures and mitigate the same by raising tickets with defined priority and severity2) Update SOP with updated troubleshooting instructions and process changes3) Mentor new team members in...

**Responsibilities**: - To maintain high efficiency in handling escalated calls from the L1 team. - To resolve tickets within agreed SLA of ticket volume and time - To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies - To ensure positive customer experience and CSAT through defined resolution rate...

**Responsibilities** - To maintain high efficiency in handling escalated calls from the L1 team. - To resolve tickets within agreed SLA of ticket volume and time - To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies - To ensure positive customer experience and CSAT through defined resolution rate...