Receptionist and Telecaller

3 days ago

Himayatnagar Hyderabad Telangana, India Cross Borders Overseas Full time

Job Description:
We are seeking a dynamic and organized Tele-caller cum Receptionist to join our team. This dual role involves managing front desk operations while handling telephonic inquiries and customer interactions.

**Key Responsibilities**:

- **Front Desk Management**:

- Greet and assist visitors and clients warmly.
- Answer phone calls and direct them to the appropriate personnel.
- Manage appointment schedules and maintain the reception area.
- **Tele-calling Duties**:

- Make outbound calls to potential clients to promote services or products.
- Handle incoming calls, providing information and addressing inquiries.
- Maintain accurate records of calls, inquiries, and feedback.
- **Customer Service**:

- Provide exceptional customer service and support to clients.
- Follow up with clients to ensure satisfaction and gather feedback.
- Resolve any issues or complaints in a timely and professional manner.
- **Administrative Support**:

- Assist with administrative tasks such as data entry and filing.
- Collaborate with other departments as needed to enhance customer experience.
- Perform other duties as assigned by management.

**Qualifications**:

- High school diploma or equivalent; additional certification in office administration is a plus.
- Previous experience in a tele-calling or receptionist role is preferred.
- Strong communication and interpersonal skills in English, Telugu and Hindi
- Proficient in MS Office and basic computer skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Professional demeanor and a positive attitude.

This position is ideal for individuals who thrive in a customer-focused environment and enjoy engaging with people. If you are organized, motivated, and passionate about providing excellent service, we encourage you to apply

Pay: ₹12,000.00 - ₹18,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Commission pay
- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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