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Proof Reader

2 weeks ago

Bengaluru Karnataka, India Cision Full time

**Job Summary**: As an Operations Associate - India-CCS, you will set the foundation for a long and prosperous career with the global leader in news and information distribution for press releases

**1. Distribution**:

- Output clients’ copy in timely fashion.
- Ensure accurate distribution to correct circuit at specified time.

**2. Editorial**:

- Proofread and format press releases written by our clients for delivery to the media.
- You will not be writing pieces from scratch, but you will need a strong grasp of syntax, punctuation, and the English language in general to be a success at this job.
- Razor-sharp attention to detail will be a prerequisite, as you edit, format, and handle various client requests, and other news content (e.g., photos, video).
- Ensure accuracy, attribution and acceptability of clients’ copy.
- Ensure regulatory headline and content accuracy of clients’ copy

**3. Client Relations**
- Promote a client-focused culture at all times.
- Instigate initiatives and processes to build, develop and maintain excellent business relationships.
- Understand clients’ needs and objectives.
- Maintain an excellent knowledge of all PR Newswire products and services.
- Provide editorial advice to maximise potential ‘pick-up’ of press release copy.
- Maintain and develop relations with internal clients to achieve excellent service delivery.
- Accurately records and logs interactions with customers and updates account information and able to retrieve this information to create reports for management.

**4. Quality and Administration**:

- Ensure all jobs are prioritised, distributed and fulfilled correctly.
- Quickly learns the functions of the support tools and systems to process customers’ requests.
- Ensure all jobs and related correspondence/activities are accurately logged in the workflow management system.
- Focus on quality standards and timelines to achieve team targets and objectives, and to maintain high visibility for the team within the company.
- Maintain company websites ensuring incoming service feeds are accurately mapped.

**Competencies, Attributes, Knowledge**:

- Minimum 2 years of experience in Content Editing and Customer Support
- Outstanding written and verbal English communication and grammar skills
- The flexibility to work on holidays, weekends and shifts especially during Peak seasons.
- Ability to closely follow all policies and procedures.
- Excellent organisation and time-management skills with a high attention to detail
- A customer-centric mindset with a passion to help and provide a good service
- An eye for the detail, proactive and enjoy being involved in multiple tasks at the same time.
- The ability to effectively communicate with internal/external stakeholders.
- Problem solver
- Good analytic skil**l**

Pay: ₹500,000.00 - ₹750,000.00 per year

**Benefits**:

- Health insurance
- Paid time off
- Provident Fund

Schedule:

- Day shift

Work Location: Hybrid remote in Bengaluru, Karnataka