Housekeeping Executive

An Housekeeping Executive is responsible for assisting the executive housekeeper in maintaining the cleanliness and overall appearance of a hotel or resort. This includes supervising and training housekeeping staff, managing schedules, and ensuring that all rooms and public areas are cleaned and maintained to a high standard.

In addition to managing the day-to-day operations of the housekeeping department, an Housekeeping Executive is also responsible for conducting regular inspections to ensure that standards are being met. They must be able to identify areas that need attention and make recommendations for improvement.

Should possess excellent communication and organizational skills, as well as a strong attention to detail. They must also be able to work well under pressure and be able to juggle multiple tasks at once.

Supervises and coordinates the activities of room attendants, house attendants, public area cleaners, and floor supervisors. He / She assists in the managing and directing of the day-to-day operations of all Housekeeping and laundry functions.

Participates in and enforces quality assurance for the Housekeeping Department and department cost control measures

**Duties & Responsibility:

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- Should have an eye for detail and the ability to effectively deal with guests, other departments, and housekeeping staff.
- Obtain a list of vacant rooms to be cleaned immediately & list of prospective checkouts or discharges to prepare work assignments.
- Experience with turn-down service, special needs of VIP Guests, foreign dignitaries, etc. is helpful.
- Assigns team members their duties, and inspects work for conformance to prescribed standards of cleanliness.
- Prepares and distributes the Room assignment sheet and floor keys to room boys.
- Maintain clear and efficient communication and coordination with the Front Office and other departments of the hotel.
- Schedules the cleaning of the room carpets, upholstery, and draperies as needed, along with deep cleaning projects and window cleaning as necessary.
- Schedules cleaning for lobby areas, public restrooms, telephone areas, hallways, entrances, and elevators.
- Schedules periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, and cleaning of windows, elevator doors, and tracks.
- Schedules cleaning of all meeting rooms after a completed function.
- Schedules deep cleaning of all meeting rooms periodically including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, etc.
- Inventories cleaning supplies & linen stock to ensure adequate supplies.
- Investigate concerns regarding housekeeping service and equipment, and take corrective action.
- Provides support to the Executive Housekeeper in all areas of a Housekeeping operation, such as staff training, coaching, and counseling, and also enforces the hotel’s standard operating procedures.
- Ensure all meeting room functions are properly set up according to the requests indicated on the meeting room/event function sheets.
- Ensures guest rooms are properly secured and that proper key control procedures are utilized by the housekeeping staff.
- Advises manager, desk clerk, & admitting personnel of rooms ready for occupancy.
- Rewards employees who use their empowerment to meet or exceed guest expectations.
- Print all housekeeping-related reports and traces from PMS.
- Assists in controlling expenses by the housekeeping department.
- Confirm all housekeeping staff members have arrived or find substitutes for absent employees.
- Maintain high quality of housekeeping standards in 1) the guest rooms 2) linens and uniforms 3) lost and found procedures 4) laundry and 5) public area.
- Review outside laundry facility servicing to ensure quality, undamaged linens, and consistent delivery, keeping in mind the budgetary guidelines.
- Coordinate with vendors eg: Pest control, Laundry services, and other outsourcing services.
- Attend to any guest complaints and take service recovery measures if required.
- Review the housekeeping points on the guest feedback forms, take action on guest complaints, and also share guest compliments with staff members.
- Prepare annual housekeeping budget.
- Submit requests for repair and periodic maintenance of cleaning equipment.
- Prepares store requisition, purchases other supplies and equipment, also monitors par stock on all housekeeping guest supplies and linens.

**Other Routine Responsibilities**:

- Coordinate with the front office and send room discrepancy lists.
- Attends training seminars to perfect housekeeping techniques and procedures, and enhance supervisory skills.
- Records data concerning work assignments, personnel actions, and time cards, and prepares periodic reports. May prepare reports concerning room occupancy, payroll expenses, and department expenses.
- Attends periodic staff meetings with other department heads to discuss company policies and patrons’ complaints, and to make recommen