An'yst, Liabilities Ops

**Key Responsibilities**
- Job holder is responsible to ensure end to end processing of assigned following activities/products in line with agreed SLA &TAT. Activities: - Outward clearing under CTS, transfer transactions, NEFT Processing, MIS, Queries, Vendor Billing, Casa form processing, Handling Logistics requests, Re-dispatched of Debit Card, Credit Card, Combi pack, Cheque book, FINODC processing, Duplicate Statement generations and allied activities
- Financial transaction processed as per laid down process & RBI guidelines.
- Ensure Insta Kit activity handle as per laid down process.
- Deliverable handling - Credit card & Debit card
- S2O documents processing, archival of vouchers & documents as per laid down process.
- Managing ATM related activity.
- Ensure proper updating of all registers/system updating on daily as applicable.
- Undelivered debit cards & Credit cards processing as per guidelines.
- Job holder is responsible to ensure Zero Pendency in record/documents archival as per laid down process/timelines.

**Business**
- Ensure Timely resolution of customer queries & complaints

**Processes**
- Consistently exceed productivity, accuracy and timeliness norms
- Identifies and shares best practices within your scope of work with LM/Unit Manager with a view to implementing standardized, simplified and automated processes -minimizing non-value-added and duplicated activities, reducing TAT, maximizing paperless processing & deskilling of activities
- Identify and suggest process improvement through automation, STP and digitization or cost reduction solutions.
- Cross skill self across in at least two different process elements and product areas
- Utilize all training opportunities available.
- Maintaining smooth interaction and TAT’s effectively for all activities
- Ensure updation of all registers, trackers & MIS on a daily basis.
- With Ownership look for end to end resolution of Issues being encountered.
- Ensure to have sufficient process knowledge to independently perform operations and must demonstrate proficiency by successfully performing this activity

**Risk Management**
- Adhere to laid out processes and procedures while completing process actions
- Ensure no surprise culture : no failed Audit and to achieve at least satisfactory rating in all groups / external / internal audit / service quality audits.
- Comply with Group Money Laundering Prevention Policy and CDD Policies/Procedures to the extent applicable and reporting all suspicious Transactions to the Line Manager.
- Ensure adherence of BCSBI, Compensation Policy, Cheque Collection Policy guidelines and any other Group company policy.
- Inculcate the practice of doing Right the First Time ( FTR)
- Ensure appropriate and adequate documentation is in place for process actions.

**Regulatory & Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]

**Key stakeholders**
- Articulate customers needs, and proactively develops rapport.
- Improve overall customer experience through TAT improvement
- Ensure friendly, fast & accurate services to both internal & external customers

**Other Responsibilities**
- Challenges the status quo, understanding that change is the only constant in the organization.
- Actively identifies and manages potential resistance to change
- Improve overall customer experience through TAT improvement

**Skills and Experience**
- Basic Communication
- Basic Computer Skills
- Accounting Fundamentals

**Qualifications**
- Education - Graduate in any faculty

**About Standard Chartered**
- We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
- Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
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