Hiring for Gaming Process

5 days ago

Bengaluru Karnataka, India Wroots global pvt ltd. Full time

CSA Non-Voice

Job Description :Customer Service Associate (CSA) Non-Voice

Location: Bengaluru

Workspace: WFO

Department: Operations

Language: English (additional languages may be required)

Hours of Operation: Rotational shift

Overview of Position

The role of the Customer Service Associate (CSA) - Non-Voice, will be responsible for:
Building credibility and trust with the customer by empathizing with their problem in words

Proactively understanding their needs and responding promptly to resolve their issue

Leveraging their experience to provide feedback to the team on how to improve client services

Driving customer communication during critical events

Remote Requirements

▪ Maintain a secure, high speed internet connection

▪ Ability to plug in ethernet cable into a modem

▪ Have a dedicated workspace in their homes or remote locations to provide services to the Company

▪ Ability to come into the campus to pick up equipment

Essential Functions

▪ An obligation to deliver exceptional customer service

▪ Demonstrate empathy and patience to the customer

▪ Demonstrate enthusiasm to be a self-starter who is excited about learning new technologies on a daily basis

▪ Provide information to the client and place appropriate notes in system indicating exactly what action was taken or needs to be taken

▪ Ensure policies and procedures are followed

▪ Maintain thorough knowledge of systems so that information can be researched and proper information is given to customer

▪ Learn and retain a thorough working knowledge of all existing and new process and procedures

▪ Achieve assigned Key Performance Indicators - e.g. Call Handle Time, Quality, CSAT & DSAT

▪ Attend Team Meetings/additional training sessions as scheduled

▪ Performs other duties as assigned

Critical Skills

▪ Above average verbal and written communication skills - ability to speak accurately, using proper grammar, and good enunciation

▪ Ability to listen attentively and to use information provided by clients to tailor responses and actions to meet the client’s specific needs

▪ Ability to work in a fast-paced, hectic, changing environment

▪ Ability to organize and follow-up multiple tasks/details with accuracy and timeliness

▪ Ability to operate a personal computer

▪ Ability to adhere to all organizational policies and procedures

▪ Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays

▪ Ability to perform basic mathematical functions

▪ Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds

Educational/Work Experience and Requirements

▪ Must successfully pass a background check

▪ High school diploma or equivalent required

▪ Must have at least six months customer service experience or equivalent

▪ Experience in the gaming/tech support industry is a plus

**Job Types**: Full-time, Permanent

**Salary**: ₹19,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Fixed shift
- Morning shift
- Night shift
- Rotational shift
- US shift

Supplemental pay types:

- Commission pay
- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Ability to Commute:

- Bangalore, Karnataka (required)

Ability to Relocate:

- Bangalore, Karnataka: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 7483588030

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