Customer Service Executive SEO

4 days ago

Masjid Mumbai Maharashtra, India PP Consumer private limited Full time

**Customer Service Executive: Key Responsibilities & Requirements Key Responsibilities**
- **Customer Interaction & Support**:

- Provide accurate information about products, services, and company policies.
- Address and resolve customer complaints in a professional manner.
- **Problem-Solving & Issue Resolution**:

- Identify customer concerns and offer effective solutions.
- Escalate complex issues to relevant departments when necessary.
- Follow up with customers to ensure their issues are fully resolved.
- **Order Processing & Management**:

- Assist customers with order placement, tracking, modifications, and cancellations.
- Coordinate with logistics and warehouse teams for timely deliveries.
- Process returns, refunds, and exchanges efficiently.
- **Customer Relationship Management (CRM)**:

- Maintain and update customer records in CRM systems.
- Build long-term customer relationships and ensure customer satisfaction.
- Conduct follow-ups to enhance the customer experience.
- **Sales & Upselling**:

- Identify upselling and cross-selling opportunities.
- Recommend suitable products or services based on customer needs.
- Meet or exceed sales targets when applicable.
- **Data Collection & Reporting**:

- Gather customer feedback and analyze trends.
- Prepare reports on customer satisfaction, complaints, and resolutions.
- Provide insights for process improvements and better service strategies.
- **Policy & Compliance Adherence**:

- Follow company guidelines, policies, and service standards.
- Ensure compliance with data protection regulations.
- Maintain a high level of professionalism in all interactions.

**Key Requirements**
- **Education & Experience**:

- Minimum **Bachelor’s degree** in Business, Communications, or related fields.
- **1-3 years** of experience in customer service, sales, or support roles (preferred).
- **Technical Skills**:

- Proficiency in CRM software and ticketing systems.
- Familiarity with Microsoft Office, Google Workspace, and basic computer skills.
- Knowledge of e-commerce platforms, if applicable.
- **Communication & Interpersonal Skills**:

- Strong verbal and written communication skills.
- Ability to handle difficult customers with patience and empathy.
- Excellent listening and problem-solving skills.
- **Multitasking & Time Management**:

- Ability to manage multiple queries and prioritize tasks efficiently.
- Work under pressure in a fast-paced environment.
- **Language Proficiency**:

- Fluency in English and local languages (as required by the company).
- **Teamwork & Adaptability**:

- Ability to work in a team-oriented environment.
- Adaptability to new tools, policies, and company procedures.

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person

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