Executive

3 days ago

Kolkata West Bengal, India Ergode Full time

Job Title: Executive - Customer Service Department | Night Shift

Summary:
Roles and Responsibilities:
1. Respond to customer inquiries and provide accurate information about our products and services.

2. Handle customer complaints and resolve issues promptly and efficiently.

3. Maintain a high level of professionalism and empathy when dealing with customers.

4. Collaborate with other departments to ensure timely resolution of customer concerns.

5. Process customer orders, returns, and exchanges accurately and efficiently.

6. Keep accurate records of customer interactions and transactions.

7. Identify and escalate complex issues to the appropriate department for further assistance.

8. Stay up-to-date with product knowledge and company policies to provide accurate information to customers.

9. Assist in training new team members and provide ongoing support to colleagues.

10. Continuously strive to improve customer service processes and procedures.

Qualifications:
1. Minimum of 0.5 years of experience in a customer service role.

2. Excellent verbal and written communication skills.

3. Strong problem-solving and decision-making abilities.

4. Ability to work well under pressure and handle challenging situations with patience.

5. Proficient in using customer service software, CRM systems, and Microsoft Office Suite.

6. Strong attention to detail and organizational skills.

7. Ability to multitask and prioritize tasks effectively.

8. Proven ability to work both independently and collaboratively in a team environment.

9. Flexibility to work in shifts, including weekends and holidays.

10. High school diploma or equivalent; additional certification in customer service is a plus.

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