Customer Service Executive

2 days ago

Goa, India 91HR Full time

JOB TITLE: Service Desk Analyst JOB SUMMARY The primary purpose of the Service Desk Analyst is to handle client inquires and resolve the client issues in a timely manner while providing outstanding customer service PRIMARY DUTIES & RESPONSIBILITIESServe as the initial contact for reporting technical issues, and answering questions regarding upgrades, installations, and other software/hardware/network issues.Effectively communicate with requesters in a clear, positive, and professional manner (in accordance with Intelliteach script, spelling, grammatical, and related guidelines);Accurately diagnose client technical issues; gather the necessary information; and perform standard, preliminary research using all relevant available resourcesEffectively implement the steps found in available resources by following the instructions and using a variety of remote access, user admin, and related toolsClearly and thoroughly document requests for assistance in our ticket management system, and track incidents through to resolution/escalation (per client guidelines)Escalate unresolved issues to the appropriate channelsIdentify potential outages and other problems (via information gathering, ticket trends, etc.) and communicate the information to Team Leads in a timely manner OTHER DUTIESPerforms other duties as assigned by managementProvide backup support to other team membersFollow all quality, safety, and company guidelines to ensure a safe and productive work environment, and actively live the company values. JOB REQUIREMENTBachelor’s degree is a must2 years of general office experience2 years of customer service experienceDexterity in using the computer keyboard and mouse while seated at a desk is required. Specific vision abilities required by this job include close vision, depth perception and ability to focus.Ability to perform computer functions and to operate basic office equipment.Must be able to speak English clearly and be articulate via calls; be able to read and write English. SPECIAL REQUIREMENTS SPECIFIC TO THE JOBAbility to work quickly, accurately and with attention to detail in a high-volume environment.Must be punctual and have good, consistent attendance. Must also be available for overtime when required.Should demonstrate good listening skills and the ability to work well with internal and external customers. Must use good judgment, and be courteous and tactful in communications with others.Must be a team player and willing to offer assistance to others where and when needed.

**Job Type**: Permanent

**Salary**: ₹30,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Night shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Ability to Commute:

- Goa, Goa (required)

Ability to Relocate:

- Goa, Goa: Relocate before starting work (required)

**Speak with the employer**
+91 +91 74107 70769

  • Operations Executive

    1 week ago

    Goa, India Open Destinations Full time

    **Title**: Operations Executive (Customer Service) **Business Unit**: Business Support Service (BSS) **Reporting To**: Team Leader / Team Manager **Job Type**: Work from office **Location**: Panjim, Goa Company Profile Open Destinations Limited is a leading technology provider exclusive to the travel industry, with more than 25 years’ real-world...

  • Customer Service Representative

    2 weeks ago

    Goa, India Grassdoor Logistics Technologies Pvt Ltd Full time

    **ONLY CANDIDATES LOCATED IN GOA CURRENTLY** **Position**:Customer Service Executive **Experience**:Freshers - 2+yrs **Job Location**:Goa - Remote **Job Overview** We are looking for a Customer Service Executive to provide outstanding service to our customers and potential customers. You will be required to answer queries, handle complaints, and...

  • Customer Service Representative

    1 week ago

    Goa, India Grassdoor Logistics Technologies Pvt Ltd Full time

    **CANDIDATES LOCATED IN GOA CURRENTLY** **Position**:Customer Service Executive **Experience**:Freshers - 2+yrs **Job Location**:Goa - Remote **Job Overview** We are looking for a Customer Service Executive to provide outstanding service to our customers and potential customers. You will be required to answer queries, handle complaints, and troubleshoot...

  • Customer Service Representative

    5 days ago

    Goa, India Grassdoor Logistics Technologies Pvt Ltd Full time

    **Position**:Customer Service Executive **Experience**: 2+yrs **Job Location**:Goa - Remote **About Us** We’re a team of widely experienced industry professionals from world-class organizations as Samsung R&D, ByteDance, TCS, TORG, Weedmaps, Kaliva, Lowell Farms etc. who’ve come together driven by a common passion for building the most-innovative...

  • Customer Service Executive

    7 days ago

    Goa, India Academy of Skill Development and Learning Full time

    Answer calls professionally to provide information about products and services and obtain details of complaints. - Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. - Follow up to ensure that appropriate actions were taken on customers’ requests. - Refer unresolved...

  • Customer Service Supervisor

    2 weeks ago

    Goa, India TATA SIA Airlines Limited Full time

    **Job Overview**: To assist in supervising and managing all aspects of Vistara operations and customer services at the airport including check-in, boarding, ramp handling, arrival and baggage services. Supervisory role also requires understanding of internal/ external stakeholder management with thorough knowledge of Emergency Response Planning. **Key...

  • Service Executive

    2 weeks ago

    Goa, India CREAMCHOC ICE CREAMS PVT LTD Full time ₹ 1,50,000 - ₹ 3,00,000 per year

    The Customer Service Executive will be responsible for greeting customers as they enter, making them feel comfortable, answering their queries, taking orders, managing cash, and ensuring smooth service. Food and stay will be provided along with PF benefits.Job Types: Full-time, FresherPay: ₹15, ₹25,000.00 per monthBenefits:Food providedProvident FundWork...

  • Customer Service Associate

    1 week ago

    Goa, Goa, India thehrstrategists Full time

    **We are hiring passionate Customer Service Associates for an event company in North Goa** **Position**: Customer Service Associate **Location**: Assagao, North Goa **Salary: INR 20 to 30 k (based on experience)** **Responsibilities**: - Coordinate and interract with the company's clients and potential clients - Ensure high quality of service to the...

  • Customer Relationship Executive

    7 days ago

    Goa, India Power Engineering Full time

    Call every new Customer both from Domestic & International Markets, after the product is supplied to them, and enquire about product delivery, commissioning, and performance. - For every old Customer, refer to the company's Customer database, and Call them to enquire about product performance, last service status, and areas of concern, if any. - Make...

  • Customer Service Advisor

    4 days ago

    Goa, Goa, India Mihir Infinite Services Pvt Ltd Full time

    We’re Hiring: Customer Service Advisor for International Blended (UK Process) Day Shift **Key Responsibilities**: - Provide prompt, accurate and effective resolutions to customer concerns. **Requirements**: - **Education**: Minimum HSC or Bachelor's degree. - **Communication**:Excellent English** communication skills - both **verbal and...