Cse (Customer Service Executive)

3 days ago

Jagatpura Jaipur Rajasthan, India VisionaryHire Full time

**Job Title**: Customer Service Executive (Voice Support)
**Location**: Jagatpura, Jaipur, Rajasthan

**Job Type**: Full-Time | On-Site | Day Shift (9 Hours)

**Job Overview**:
We are seeking dedicated and fluent English-speaking professionals to join our customer service team. The role involves handling inbound and outbound voice calls to assist customers, resolve their queries, and ensure a smooth and satisfactory support experience.

**Key Responsibilities**:

- Communicate with customers over phone calls in clear and fluent English.
- Understand customer concerns, answer queries, and provide accurate information or resolution.
- Maintain professionalism and empathy while dealing with customer issues.
- Ensure prompt and efficient handling of each call.
- Accurately document call details and follow up when necessary.
- Collaborate with internal teams if needed to ensure customer satisfaction.

**Required Skills**:

- Excellent spoken English with no grammatical errors or mother tongue influence.
- Strong interpersonal and problem-solving skills.
- Ability to stay calm under pressure and handle customer queries patiently.

**Eligibility Criteria**:

- Minimum qualification: 12th pass.
- Must be comfortable working from the office in Jagatpura, Jaipur.
- Should be open to working a 9-hour day shift.

**Preferred Qualities**:

- Prior experience in voice-based customer service is a plus.
- Strong listening skills and attention to detail.
- Positive attitude and a customer-first mindset.

**Compensation**:
Salary will be commensurate with experience and communication skills.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Day shift
- Monday to Friday

**Language**:

- English (required)

Work Location: In person

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