Customer Support Executive

15 hours ago

Jagatpura Jaipur Rajasthan, India :One Plus Consultant Full time

**Job Description: Customer Support Executive**

Location: Jagatpura

Industry: Automobile / Smart Helmets / Consumer Tech

Experience: 1-3 Years

Employment Type: Full-time

**Job Summary**

**Key Responsibilities**
- Provide accurate information about products, services, warranties, and return policies.
- Coordinate with internal teams (warehouse, service, R&D) to resolve customer issues.
- Maintain detailed records of customer interactions, complaints, and resolutions.
- Follow up with customers to ensure their issues are resolved and they are satisfied.
- Support order tracking, replacement, and refund-related queries.
- Manage CRM software for logging support tickets and updating status.
- Escalate complex issues to the relevant departments promptly.
- Share weekly reports on customer satisfaction and support metrics.
- Assist in collecting customer feedback and suggesting process improvements.

**Required Skills**:

- Strong communication and interpersonal skills (Hindi & English mandatory).
- Patience and problem-solving attitude.
- Familiarity with CRM tools, ticketing software, and MS Office.
- Ability to multitask and work under pressure.
- Basic knowledge of e-commerce and logistics will be a plus.

**Qualification**
- Bachelor’s degree in any field.
- Minimum 1 year of experience in a customer service / support role preferred.

**Salary & Benefits**
- Salary: ₹25,000 per month
- Opportunity to work with a growing D2C brand.
- Friendly work culture.
- Performance-based incentives.

Pay: ₹12,081.79 - ₹25,000.00 per month

Work Location: In person

**Speak with the employer**
+91 7978836850

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