Customer Service Executive

2 weeks ago

Thane HO Thane Maharashtra, India PENKRAFT IDEAS PRIVATE LIMITED Full time

**Job Summary**

**Responsibilities and Duties**
- Liaising with in-house technical, creative & digital marketing teams to resolve the teachers' / students' requirements.
- Enable conversion of inbound potential customers.
- Undertake outbound campaigns through mass-mailing, call-back & follow-ups.
- Communicate regularly with our trained teachers to help them maximise their revenue.
- Cross sell / up sell our trainings / courses to existing teachers & students.
- Undertake lead generation and lead-mining through innovative use of social media platforms.
- Maintain relevant databases and generate MIS as required for analysis.

**Required Experience and Qualifications**
- Excellent verbal and written communication skills in English & Hindi.
- Good presentation and networking skills.
- Ability to listen, empathize and analyze.
- Good problem-solving and 'people' skills.
- Enthusiasm to achieve the organization's targets.
- Ability to thoroughly understand the brand, its product & services.
- Previous experience in Customer Service / BPO / Education sector / Ed Tech sector sales preferred.

**Benefits**
- A highly collaborative, typical ‘start-up’ environment that pushes you to think beyond your boundaries and keeps you on your toes.
- A diverse workload, keeping you continually stimulated & opportunities to expand & diversify your skills.
- An open forum for expression of ideas.
- A unique growth opportunity, as we build a team around you.
- A fully-integrated team of thinkers, designers, developers, social media marketers and others who will work with you.

**Job Types**: Full-time, Permanent

**Benefits**:

- Paid sick time
- Paid time off

Schedule:

- Day shift

Supplemental Pay:

- Commission pay

Application Question(s):

- Do you live in Thane city?
- Are you available to join immediately, if selected?

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (required)

**Language**:

- English (required)
- Hindi (required)

Work Location: In person

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