Customer Delight Ninja

2 weeks ago

Ahmedabad, India ZURU Tech Full time

To be successful in this role you will use your product experiences as well as empathy to truly understand consumer concerns and queries, finding individual and tailored solutions which are effectively communicated across all our virtual touchpoints.

**Duties & Responsibilities**
- Work with Brand Marketing Manager to build out Customer Engagement Handbook for the brand that can be used across the world with other team members responsible for international launches
- Work directly with Brand Marketing Manager to manage any complex queries from customers and ensure these are handled seamlessly
- Weekly reporting to Brand Marketing Manager on hero customer feedback, common requests, product issues and feedback to ensure customer needs are always front of mind for wider brand team
- Week to week reporting on defective stock issues and managing replacement stock send-outs

**Skills & Qualifications**
- Experience in community manager or similar customer service role (Preferably international clients)
- Excellent verbal communication and writing skills
- Excellent interpersonal skills
- Familiarity with social media management and marketing
- Ability to multi-task, prioritize and be organized

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