Front Office Associate

7 hours ago


Gangtok, India Chlorofeel Hotels & Resorts LLP Full time

Answer incoming calls. ❖ Provide high quality guest service ensuring a safe, clean, comfortable and welcoming Atmosphere. ❖ Attend to Guest warmly, cleaning check in / out. ❖ Handle guest enquiries, feedback, complaints, requests ensure customers satisfactions and memorable. ❖ Coordinate with maintenance, housekeeping, room service, and travel desk and entertainment division for guest & room maintenance. ❖ Take Reservations, modify or cancel as the requirement may be. ❖ Escort guests to and from their if required & also assist in carrying their luggage. ❖ Check with roomed guests periodically to ascertain any special needs. ❖ Post room charges & tax to guest account. ❖ Prepare a summary of cash, cheque, credit card activities and summary of result of operations for management. ❖ Balance departmental totals and cash at close of the day. ❖ Take departmental readings at the beginning of the day. ❖ Complete guest check in and checkout procedures. ❖ Personally, and frequently verifies that guests in his operation are receiving the best possible service available ❖ To be demanding and critical to service standards as well as hygiene standards. ❖ Prepare and report guests with High Balance to the attention of the Front Office Manager ❖ EDC machine Summary, Detail, Settlement & Terminal Stats report Pre Auth-Refund, Void.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹8,000.00 - ₹10,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift

Ability to commute/relocate:

- Lower Bojoghari, Gangtok - 737103, Sikkim: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (preferred)

**Experience**:

- FOA: 1 year (preferred)

**Language**:

- English (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)

**Speak with the employer**
+91 8653999011



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