Associate- Complaints Customer Service

10 hours ago


New Delhi, India Skillventory Full time

**Associate
- Complaints Customer Service**:

- From 3 to 5 year(s) of experience
- ₹ Not Disclosed by Recruiter
- New Delhior

**Roles and Responsibilities**

**Key Responsibilities: -**
- One with 3-5 years of customer grievance handling experience
- Own and Manage Customer Complaints, follow up, tracking and resolution with pre-defined time and quality standards
- To Supervise & Handle customer escalation issues, maintaining TAT, sound customer communication, etc.
- Coordinated with internal and external stakeholders to provide speedy resolution and bring across customer delight
- Problem solving attitude towards customer queries by understanding first the customer's concerns; selecting and explaining the best solution to solve the problem over mails/calls expediting correction or adjustment; following up with various departments to ensure quick resolution
- Accountable for External / Internal Audits for the Team
- Familiar with RBI, NCH portal for complaint reporting & resolution
- Aware of Internal Ombudsman Mechanism
- Role:_Customer Service
- Salary:_ Not Disclosed by Recruiter
- Industry:_NBFC
- Department:_Customer Success, Service & Operations
- Role Category:_Customer Success, Service & Operations - Other
- Employment Type:_Full Time, Permanent
- Key Skills- Grievance HandlingCustomer ServiceCustomer ComplaintsQuality StandardsEducation
- UG:_Any Graduate

**Company Profile**:
SKILLVENTORY
- A Leading RPO- Recruiter Name:_Rashmi Mehra
- Contact Company:_SKILLVENTORY
- Telephone:_8871021666



  • New Delhi, India Skill Ventory Full time

    Roles and Responsibilities Key Responsibilities: - One with 3-5 years of customer grievance handling experience Own and Manage Customer Complaints, follow up, tracking and resolution with pre-defined time and quality standards To Supervise & Handle customer escalation issues, maintaining TAT, sound customer communication, etc. Coordinated...

  • Telesales

    1 week ago


    Delhi, India Complaints Club Full time

    **ROLES AND RESPONSIBILITIES**: - Contact potential or existing customers to inform them about a product or service. - Answer questions about products or the company - Ask questions to understand customer requirements and close sales - Enter and update customer information in the database - Take and process orders in an accurate manner - Handle grievances...


  • New Delhi, India Zensar Technologies Full time

    Job Title: Korean Language Support Associate (Voice & Non-Voice)Location: Pune or Bangalore (Work from Office)Job Type: Full-timeNotice period- 30days or less.Compensation- 9LPAExperience Range- 3-5yrsIf you are interested, Please share your updated CV at shrutika.gaikwad@zensar.comJob Description:We are seeking a skilled “Korean Language Support...


  • New Delhi, India Zensar Technologies Full time

    Job Title: Korean Language Support Associate (Voice & Non-Voice)Location: Pune or Bangalore (Work from Office) Job Type: Full-time Notice period- 30days or less. Compensation- 9LPA Experience Range- 3-5yrsIf you are interested, Please share your updated CV at shrutika.gaikwad@zensar.comJob Description:We are seeking a skilled “Korean Language Support...


  • New Delhi, India InstantPay Full time

    A customer success associate, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. **Responsibilities**: -...


  • New Delhi, India Vested Finance Full time

    Company DescriptionVested Finance makes alternative investments easy by helping individuals diversify into US stocks, global funds, private markets, and more. With Vested Finance's platform, customers can access a variety of investment opportunities and build their portfolios.Role DescriptionThis is a full-time work-from-office role for a Customer Service...


  • New Delhi, India Vested Finance Full time

    Company Description Vested Finance makes alternative investments easy by helping individuals diversify into US stocks, global funds, private markets, and more. With Vested Finance's platform, customers can access a variety of investment opportunities and build their portfolios.Role Description This is a full-time work-from-office role for a Customer Service...


  • Gurugram, New Delhi, Noida, India Mark Makers Consultancy Services Full time ₹ 4,20,000 - ₹ 6,50,000 per year

    HI JOBSEEKERWe are hiring for multiple roles for voice process only as :* Customer service representative* Inbound sales representative* Sales associate* Collection's executive* Inbound sales representativeADDITIONAL INFORMATION-5 days working , 2 days offRotational shiftsdecent incentivesfor GURGAON and NOIDA location.both side cabsSalary-Up to 6.5 lpaRole...


  • New Delhi, India Epillo Full time

    Manage customer Services on all social media, Handling complaints, and issues. decent writing skills, Managing internal and external communications and answering quires. - Handled end to end reputation management for on Social platforms: Instagram, Facebook, YouTube, Twitter and LinkdIn. - Worked and analyzed daily, weekly and monthly social reports and...


  • Delhi, Delhi, India Hammer Head Global Solutions Pvt. Ltd. Full time

    Job Title: Customer Service Associate (CSA) Location: New Delhi Department: Customer Support **Job Type**: Full-Time Languages: English and Punjabi Role: Permanent **Job Summary** Key Responsibilities: **Customer Interaction**: - Handle inbound and outbound customer calls in a professional and courteous manner. - Resolve customer complaints and...