Operations Associate

4 days ago


Gurugram Haryana, India Filo edTech Full time

**About Filo**:
Filo is a cutting-edge, real-time tutoring platform that connects students with expert tutors 24/7. Our mission is to make quality education accessible to all, with a special focus on reaching students in underdeveloped and underserved regions. We believe every child deserves high-quality academic support, no matter where they live.

**Job Summary**:
We are looking for a proactive and empathetic associate to promote the Filo app among students in underdeveloped regions. The role involves engaging with students/parents via phone calls, explaining the app’s benefits, guiding them on how to ask academic questions, and providing support to resolve any issues they may face.

**Key Responsibilities**:

- Make direct outreach calls to students/parents in underdeveloped regions to promote the Filo app.
- Explain the features and benefits of the app and guide students on how to ask academic questions.
- Troubleshoot and resolve any basic technical or usage issues reported by students.
- Ensure high levels of empathy, patience, and clarity in every student interaction.
- Create and implement strategies to improve app adoption and student satisfaction.

**Requirements**:

- Proven experience as a team leader or supervisor in tele calling, outreach, customer service, or education support.
- Excellent verbal communication skills
- Strong problem-solving, and motivational skills.
- Ability to handle field realities and engage empathetically with students from diverse backgrounds.
- Passion for education and a desire to make a meaningful impact in students lives.
- Bachelor’s degree.
- 0-1 year prior experience working with NGOs, government schools, or EdTech platforms is plus
- 6 working days in a week from office only (Monday to Saturday)
- 10am to 7pm office hours
- Location: Sector-32, Gurugram

Pay: ₹20,000.00 - ₹27,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Provident Fund

Schedule:

- Day shift
- Fixed shift

Work Location: In person



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