Process Trainer

2 weeks ago

Bengaluru, India Practo Technologies Full time

**Job Description of Training & Quality specialist
**Training
To train Practo Dental Clinic Team members on the products & processes as per their specific department.

Develop detailed strategy for training of all new Practo Dental Clinic team members in coordination with Account Managers/ Central Operations team

Create, develop and maintain course materials, learner guides, hand-outs, reference materials etc.

To train Practo Dental Clinic (Receptionist & Doctors) across cities virtually (if required F2F training)

Serve as primary trainer delivering quality learning experiences through adequate preparation, such as up-to-date facilitator material, participant guides and aids, etc.

Do assessments during training via tests, quizzes etc and maintain scores of all the CM’s & ACM’s.

Share all scores along with feedback to respective managers before CM’s joins the specific team/department.

To create, implement and practice the Practo way of CM’s onboarding one hundred percent, in letter and spirit

To ensure all Practo Dental Clinic Team members who undergo training understand and absorb the content of the training as intended.

To seek awareness about the Company’s vision, goals and plans and align thoughts and action towards the same

Market visit every month to keep abreast with latest trends & happenings in the market, which can be used in training.

Work closely with Operations design to deliver content & training formats for different teams

Quality

Develop and deliver ongoing training and communication to all the Practo Dental Clinic teams related to product specific changes and tools specific updates.

Conduct regular evaluations to assess product knowledge & gaps.

Determine training needs by traveling with Practo Dental Clinic Ops members across clinics; observing gaps & implementation; Closely interacting with CM’s & ACM’s.

HR and Inter-personal Issues

To be a good team player and contribute towards maintaining high levels of motivation across the team - with positivity in thoughts, words and action - particularly during team meetings.

To address differences with superiors, if any, in private and never in front of other colleagues

To maintain maximum attendance at all times

To plan all ‘leave’ well in advance and discuss the same with his superiors, so that the overall team performance is not adversely affected

Education
- Graduate in any discipline

Experience 4-5 years as a Trainer

Enthusiasm for Learning

Strong communication skills

Tech Savvy

Flexible in terms of approach

Multi language
- English & Hindi is a must, regional language is a plus

ID certification/ Experience in content development will be an added advantage

Ready to travel across India.

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