Require CRM

2 days ago

Dadar Mumbai Maharashtra, India Pretty Women Full time

We are a Garment Company located at Dadar. We require Customer Relationship Executive.

Following are the KRA's

1. **Customer Interaction**: Serve as the primary point of contact for customers, addressing inquiries, resolving issues, and providing information about products or services.

2. **Relationship Building**: Develop and maintain strong relationships with customers through regular communication and personalized service. Understand their needs and preferences to offer tailored solutions.

3. **Customer Support**: Handle customer complaints and issues efficiently, aiming to resolve them promptly and satisfactorily. Ensure that customers have a positive experience with the company.

4. **Data Management**: Maintain accurate customer records and update information in the CRM system. Track customer interactions and preferences to provide better service.

5. **Sales Support**: Assist in identifying sales opportunities and cross-selling or upselling products or services based on customer needs and interests.

6. **Feedback Collection**: Gather feedback from customers to identify areas for improvement and to ensure that their expectations are met or exceeded.

7. **Reporting**: Prepare reports on customer interactions, issues, and satisfaction levels. Analyze trends and provide insights to help improve customer service strategies.

8. **Collaboration**: Work closely with other departments, such as sales, marketing, and product development, to align customer needs with company offerings and to support overall business objectives.

9. **Customer Retention**: Implement strategies to retain existing customers, including loyalty programs or special offers. Monitor customer satisfaction and work to increase retention rates.

10. **Training and Development**: Stay updated on product knowledge, industry trends, and customer service best practices. Attend training sessions and workshops to enhance skills and performance.

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 9987430123

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