Customer Service Representative
5 hours ago
**Job Summary**:
We are seeking a dedicated and personable **Customer Service Representative** to join our team. In this role, you will be the first point of contact for customers, helping them with inquiries, resolving complaints, and ensuring a smooth and positive customer experience. Your goal is to provide top-notch service that strengthens customer satisfaction and loyalty.
**Key Responsibilities**:
- Resolve customer complaints with patience and professionalism.
- Maintain detailed and accurate records of customer interactions.
- Provide product or service information and troubleshoot issues.
- Collaborate with other departments to ensure customer satisfaction.
- Follow communication procedures, guidelines, and policies.
- Escalate complex queries to the appropriate departments as needed.
**Qualifications**:
- High school diploma or equivalent; a college degree is a plus.
- Proven customer support experience or experience in a client-facing role.
- Strong communication and interpersonal skills.
- Ability to stay calm under pressure and handle difficult situations.
- Proficient in using CRM systems, Microsoft Office, and other support tools.
- Strong problem-solving skills and attention to detail.
Pay: ₹10,000.00 - ₹15,000.00 per month
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
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