Steward

1 week ago


Navi Mumbai Maharashtra, India Royal Orchid Central Grazia Full time

**JOB SCOPE SUMMARY**

Responsible for Front Desk daily operations and supervision of related Front Office areas including Bell Staff, Switchboard and Guest Services. Position directs and works with associates to carry out guest arrival and departure procedures. Strives to ensure guest and associate satisfaction and achieve the operating budget.

**DUTIES & RESPONSIBILITIES**

JOB KNOWLEDGE, SKILLS & ABILITIES
- Comprehensive knowledge of front desk operational procedures
- Working knowledge of reservation procedures and related systems
- Effective influence skills
- Effective decision making skills
- Strong problem-solving skills
- Financial management skills e.g., ability to analyze P&L statements, develop operating budgets, forecasting and capital expenditure planning
- Ability to acquire and maintain relationships e.g., associates, customers, vendors
- Knowledge of overall hotel operations as they affect department
- Good negotiation skills
- Ability to effectively manage labor productivity
- Good presentation and platform skills
- Strong communication skills (verbal, listening, writing)
- Strong organization skills
- Strong consensus building skills
- Strong analytical skills
- Effective conflict management skills
- Effective change management skills
- Strong customer and associate relation skills
- Good training/facilitator skills
- Knowledge of purchasing, inventory controls, supplies and equipment.

QUALIFICATION STANDARD

Education: High school or equivalent education required. Bachelor’s Degree preferred.
- Hospitality Management Degree beneficial

Experience: Three years Front Office experience required.

Additional Skill required: N/A

**Job Types**: Full-time, Permanent

**Salary**: ₹12,000.00 - ₹16,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Life insurance
- Provident Fund

Schedule:

- Rotational shift

Work Location: In person

**Speak with the employer**
+91 9619895467


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