Associate - Modern Operations

4 days ago

Gurgaon, India SoftwareOne Full time

Job Function: Software & Cloud Marketplace Delivery Why SoftwareONE?:
Today
**SoftwareONE** is a global leader in software and cloud portfolio management and is modernizing the way organizations budget and optimize their global IT spend from on-premises to the cloud.

Our
**7700** technology experts located across
**90+ countries** work on over a

In tandem, our Software Lifecycle Management (SLM) services provide the methodology and framework to optimize the underlying IT infrastructure, accelerate cloud adoption and minimize compliance risk. With our dynamic leadership and driven business strategy SoftwareONE is one of the fastest growing technology solution providers in the world with
**elite partnerships** with
**Microsoft, AWS, Adobe, IBM, VMware, Oracle, Citrix, Red Hat, Trend Micro** and many more.

The role:
The
**Associate’s role **is to help in onboarding the customer across functions Microsoft Volume licensing, Microsoft Cloud, Partner Business (Hosting and Indirect Cloud) and SoftwareONE offerings. To onboard new / existing customers with Microsoft, GSDC Customer Setup & Activation Team onboard the customer which includes provising of licenses, contract setup in ERP, Portal setup and subscription activation.

He/She will work in a team which is involved in a wide variety of tasks that will help grow the business and focus on efficiency, accuracy and speed of processing. The focus is global, with direct reporting to the Team Leader at GSDC and close collaboration with the Global Service Owner.

**Roles & Responsibilities**:

- Assist the local subsidiaries with the setup of new customer’s onboarding on Cloud.
- Setup of Portals to onboard the customers on PyraCloud, Microsoft, and ONEClub.
- Creation of contracts in ERP system
- Mirroring of newly activated Contracts in the ERP system.
- Data Management to reflect actual performance and price levels.
- Assist with changes on the customer portal.
- Clean up and standardization of contract cards across the region, according to program rules and status.
- Download of explore.ms data that will enable the business to analyze performance and act on opportunities.
- Assist in the sharing of the above data on the regional SharePoint Portals.
- Responsible to achieve SLA and quality as defined by process.
- Collaborates with internal partners to meet objectives.
- Automate bulk and repetitive tasks

What we need to see from you:

- Graduate/Post Graduate Degree holder
- 0 to 1 years of experience
- Excellent English written & verbal Skills
- Excellent Excel Skills
- Solid problem solving, consultative and research skills
- Ability to analyze information with attention to details.
- Ability to work in a fast-paced team environment.
- Ability to research multiple sources to find data.
- Reliable and desirable work ethic within a team environment
- Proven ability to be hands on within a heavy workload environment
- Must be a team player and able to work with and through others.

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