Associate - Modern Operations

3 days ago

Gurgaon, India SoftwareONE Full time

Job Function: Global Service Delivery Centre Operations Why SoftwareONE?:
Today SoftwareONE is a global leader in software and cloud portfolio management and is modernizing the way organizations budget and optimize their global IT spend from on-premises to the cloud.

In tandem, our Software Lifecycle Management (SLM) services provide the methodology and framework to optimize the underlying IT infrastructure, accelerate cloud adoption and minimize compliance risk.

With our dynamic leadership and driven business strategy SoftwareONE is one of the fastest growing technology solution providers in the world with elite partnerships with Microsoft, AWS, Adobe, IBM, VMware, Oracle, Citrix, Red Hat, Trend Micro and many more.

The role:

- Assist the local subsidiaries with the setup of new customer’s onboarding on Cloud.
- Setup of Portals to onboard the customers on PyraCloud, Microsoft, and ONEClub.
- Creation of contracts in ERP system
- Mirroring of newly activated Contracts in the ERP system.
- Data Management to reflect actual performance and price levels.
- Assist with changes on the customer portal.
- Clean up and standardization of contract cards across the region, according to program rules and status.
- Download of explore.ms data that will enable the business to analyze performance and act on opportunities.
- Assist in the sharing of the above data on the regional SharePoint Portals.
- Responsible to achieve SLA and quality as defined by process.
- Collaborates with internal partners to meet objectives.
- Automate bulk and repetitive tasks

What we need to see from you:

- Bachelor’s Degree from four year college or university
- Excellent English written & verbal Skills
- 0-3 years’ experience in software industry
- Excellent communication, organization, multitasking, and time management skills
- Excellent Excel Skills
- Solid problem solving, consultative and research skills
- Ability to analyze information with attention to details.
- Ability to work in a fast-paced team environment.
- Ability to research multiple sources to find data.
- General math skills, PC proficient, knowledge of MS Office, Adobe Acrobat, and ERP Systems
- Reliable and desirable work ethic within a team environment
- Proven ability to be hands on within a heavy workload environment
- Must be a team player and able to work with and through others.
- Ability to multi-task and be well organized.

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