Customer Support Representative

4 days ago

Paldi Ahmedabad Gujarat, India ESMSYS PVT LTD Full time

**Key Skills Required**:

- Having Experience in international semi
- voice calling process.
- _**Excellent verbal communication skills in English is a must**_
- Knowledge / understanding of online user behavior
- Excellent telephone etiquette and ability to demonstrate professional grammar and diction is a must
- Proficient in using MS Office Software mainly  Word, Excel, Outlook & PowerPoint with excellent documentation and presentation skills
- Possess an ability to establish a report with customers, identify their concerns and needs and provide effective solutions in a timely manner

**Responsibilities**:

- Open and maintain customer records by updating account information in the backend
- Maintain close contact with sales representatives to obtain information regarding product performance, service requirements and customer requests
- Resolve product or service problems by clarifying the customer's complaint / issues
- Prepares product or service reports by collecting and analysing customer information
- Contribute to team effort by accomplishing related results as required
- Manages the office and administration duties as per the Company policy

**Educational Qualifications and Interpersonal Skills**:

- Graduation / Post Graduation in relevant field
- 0-2 years of relevant experience, fresher with excellent communication skills can also apply
- Creative thinker with the ability to understand and transform technical information and convey the same to the customers in an appropriate manner
- Ability to work effectively as part of a team as well as independently and with mínimal direct supervision
- Excellent planning, organizing and negotiating skills
- Effective time management and multi-tasking skills with an ability to work under tight deadlines
- _**LOCATION : AHMEDABAD**_
- _**AGE CRITERIA : UPTO 30 YEARS ONLY**_
- _**WORK FROM OFFICE ONLY**_

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹16,000.00 - ₹20,000.00 per month

Schedule:

- Night shift

Ability to commute/relocate:

- Paldi, Ahmedabad - 380006, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Language**:

- English (required)

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