Executive Gold Loans

5 days ago

Noida, India HDB Financial Services Limited Full time

1) Coordinate with branch sales team and support BSM, SMs for lead conversionTele-calling / follow up on leads given by sales team and Corporate officeCoordinate customer walk in branch.

2) Explain product details to customer and suggest scheme bon need analysisConduct self gold valuation and inform gold loan amount.

3) Manage external gold valuation proceinteracting with valuator making sure that the process is followedUpdate valuation details in system i.e. Gold portal and loan booking system.

4) Ensure loan processing completed within stipulated TAT.

5) Follow up with delinquent customer and ensure that customer does not cross 30 DPD bucket

6) Follow up with customer for timely interest collectionGold loan file disbursal in system (this could be done by BOM for most Branches)Custody of gold packets in the office, record it as per process

7) Raise Payment Request / Cheque Disbursement, record it as per process.

8) Arrange to send the complete file to COPS as per process.

9) Manage Related MIS, interface with COPS, regional teams as might be required.Co-ordinate with central telecalling team for collections / follow up for payments from overdue borrowers

10) Customer Support / Service as required.

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