Email Support Executive

3 days ago

Ghansoli Navi Mumbai Maharashtra, India Hexaware Technologies Full time

**Job Overview**:
**Responsibilities**:

- Provide timely and accurate solutions to customer problems, ensuring high levels of customer satisfaction.
- Handle customer complaints and escalate complex issues to the appropriate department.
- Maintain thorough knowledge of company products, services, and policies.
- Collaborate with team members and other departments to resolve customer queries efficiently.
- Meet productivity and quality standards set by the company.

**Requirements**:

- Graduation or Undergraduate degree.
- Excellent written and verbal communication skills.
- Ability to handle multiple tasks and prioritize effectively.
- Strong problem-solving skills and attention to detail.
- Flexible to work rotational shifts and weekends.

**Interview Process**:
1. HR Round: Telephonic

2. Operations Round: Virtual

3. Client Round: Virtual

**Salary**:
**Salary**: ₹28,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Shift allowance
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:
Shift availability:

- Night Shift (required)

Work Location: In person

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