Service Desk Ii

2 days ago

Mumbai Maharashtra, India Arrivia, Inc. Full time

**Ready for your Next Adventure? Join**_arrivia_** **as a Service Desk team member**

Are you a tech-savvy problem-solver with a passion for helping others? Do you have a knack for turning technical jargon into clear, easy-to-understand solutions? If so, we have the perfect opportunity for you

**_ arrivia_**, a global leader in travel and technology, is on a mission to help people travel better and experience more. We are looking for a **Service Desk II**to join our team and provide top-notch support to our employees around the world.

**What You'll Do**

As a Service Desk Analyst, you'll be the first point of contact for all technical issues and requests. You will be a crucial part of our IT team, providing exceptional customer service and ensuring our employees can do their best work. Your day-to-day responsibilities will include:

- **Troubleshooting connectivity issues** for our remote users, ensuring they stay connected and productive.
- **Using our Incident Management System** to log, track, and resolve issues efficiently.
- **Managing corporate endpoint devices** using Microsoft Azure services like Intune, AutoPilot, and Endpoint, as well as JAMF for Mac OS.
- **Assisting with user account management** across multiple corporate environments.

**What You'll Bring**
- **Experience**: At least 3-4 years of enterprise-level Service Desk experience.
- **Technical Skills**: Experience with troubleshooting connectivity issues for remote users and a strong understanding of technical issue analysis, testing, and resolution.
- **Communication Skills**: Excellent verbal and written communication, with the ability to explain complex technical issues in a clear, non-technical manner.
- **Certifications**: While not required, certifications such as **COMPTIA A+, Network+, Server+, Security+**, or **Microsoft Windows 10, Azure AZ-900** are a plus.
- **Problem-Solving**: The ability to think clearly and solve problems under pressure.
- **Self-Motivation**: A proactive and dynamic approach to your work, with the ability to work independently.
- **Schedule**: 9 AM to 6 PM IST and weekends on a rotational basis.

**Why**_arrivia_**?**

At **_arrivia_**, we believe in bringing your whole self to work. We are a diverse, global team united by our passion for travel and technology. Our core values guide everything we do:

- **Stay Curious**: We explore new challenges and make space to learn and grow.
- **Keep it Real**: We build trust through open, honest, and clear communication.
- **Own It**: We seek ways to make an impact and take action.
- **Win Together**: We create a culture of connection and inclusion where everyone can be their best.

  • Help Desk Tier II

    5 days ago

    Navi Mumbai, India Mistry J2n Full time

    The Help Desk Tier II Support technician is responsible for providing second-level support on a variety of complex technical issues to our clients, working team members in our Managed Services Division, ensuring timely resolution of tickets.

  • Service Desk Trainer

    2 days ago

    Mumbai, Maharashtra, India Brennan IT Full time

    **Brennan. Where true performance thrives.** At Brennan, we believe that _how_ technology is delivered is every bit as important as _what_ the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It’s a claim backed by our **True Performance System**...

  • Service Desk

    1 week ago

    Mumbai, Maharashtra, India Tata Consultancy Services Full time

    The primary Service Desk Agent role is that of providing first level support through taking calls, chats, web tickets and handling the resulting incidents or Service Requests, using the incident and request fulfillment process in line with the Service desk objectives. - Provide technical assistance and support for clients and partners via call, chat and...

  • Service Desk

    1 week ago

    Mumbai, Maharashtra, India Tata Consultancy Services Full time

    **SN** **Role descriptions / Expectations from the Role** **1** - The primary Service Desk Agent role is that of providing first level support through taking calls, chats, web tickets and handling the resulting incidents or Service Requests, using the incident and request fulfillment process in line with the Service desk objectives. - Provide technical...

  • Global Service Desk

    6 days ago

    Mumbai, Maharashtra, India impact pvt Full time

    Role : Global Service Desk Experience : Min 1 year into International Service Desk Location : Goregaon, Mumbai Salary : Up to 6.5 LPA Education : Graduation Skills : Office 365, Active Directory, VPN, Troubleshooting, Configuration Notice : immediate to 15 Days Shift : Night Shift Pay: Up to ₹650,000.00 per year **Benefits**: - Provident...

  • International Service Desk

    1 week ago

    Mumbai, Maharashtra, India impact pvt Full time

    Role : International Service Desk Experience : Min 2 years of experience into International Service Desk Location : Goregaon, Mumbai Salary : Up to 7 LPA Education : Graduation Skills : ITSM, Change management, ITIL, Troubleshooting, Office 365, OST and PST, Outlook Notice : Immediate Shift : Night Shift Pay: Up to ₹700,000.00 per...

  • Service Desk

    2 days ago

    Mumbai, Maharashtra, India BirlaSoft Full time

    Country/Region: IN - Requisition ID: 27806 - Work Model: - Position Type: - Salary Range: - Location: INDIA - MUMBAI - BIRLASOFT OFFICE **Title**:Service Desk**: - Description: **Area(s) of responsibility**: About Birlasoft: Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with...

  • Service Desk Agent

    2 weeks ago

    Mumbai, Maharashtra, India LRI Invest Full time

    Description IT Service Desk Agent (JML Team) Location: India About Apex: The Apex Group is a global financial services provider with 4,000 staff across 40+ offices globally. We look to recruit bright, articulate, and numerate employees who are not afraid of a challenge and are prepared to work hard and love what they do. Every employee plays a part in...

  • International Service Desk

    2 days ago

    Navi Mumbai, Maharashtra, India impact pvt Full time

    Role : International Service Desk Experience : Min 2 years as a Service Desk Analyst/Technical Support Executive ( US Support) Location : Andheri and Mahape Salary : Up to 6 LPA Education : HSC/Graduation Skills : Office 365, Troubleshooting, VPN, Ticket Shift : Night Shift Notice: Immediate Pay: Up to ₹600,000.00 per year **Benefits**: -...

  • Service Desk Lead

    7 days ago

    Mumbai, Maharashtra, India Ares Wealth Management Solutions Full time

    Over the last 20 years Ares success has been driven by our people and our culture Today our team is guided by our core values - Collaborative Responsible Entrepreneurial Self-Aware Trustworthy - and our purpose to be a catalyst for shared prosperity and a better future Through our recruitment career development and employee-focused programming we...