Quality Executive- Calls

3 days ago

HSR Layout Bengaluru Karnataka, India Finsall Resources Full time

**Job Summary**:
The Call Quality Executive is responsible for monitoring and evaluating the quality of inbound and outbound calls handled by customer service representatives. This role ensures that calls meet pre-established quality standards, company policies, and customer service expectations. The goal is to improve customer satisfaction and ensure compliance with internal processes and regulatory requirements.

**Key Responsibilities**:

- Monitor live or recorded customer calls to assess the service quality provided.
- Evaluate performance against quality assurance standards using scoring guidelines.
- Provide actionable feedback to customer service agents to improve service delivery.
- Identify trends, process gaps, and training needs through call audits.
- Collaborate with team leaders, trainers, and managers to enhance team performance.
- Prepare detailed quality reports and present findings to management.
- Assist in the development of quality assurance policies and procedures.
- Ensure adherence to compliance, regulatory, and organizational standards.
- Participate in calibration sessions to align quality standards across evaluators.
- Recommend process improvements to enhance customer experience.

**Required Skills and Qualifications**:

- Bachelor’s degree or equivalent experience.
- 1-3 years of experience in a call center or customer service environment.
- Strong analytical and listening skills.
- Excellent written and verbal communication skills.
- Proficiency in using call monitoring systems and CRM software.
- Ability to handle confidential information with integrity.
- Attention to detail and a high level of accuracy.
- Strong interpersonal and coaching skills.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

  • Tele Calling Executive

    3 days ago

    HSR Layout, Bengaluru, Karnataka, India Intelliglobe Travel Tech Private Limited Full time ₹ 2,00,000 - ₹ 3,50,000 per year

    StampMyVisa is a B2B Visa Processing travel-tech Platform. Since 2017, we've been on a mission to build a hassle free Visa processing experience for Travel businesses.On recent developments - has acquired , a new-age travel tech startup having presence in South India and backed by top Indian startup founders including Kunal Shah (CRED), Vidit Aatrey...

  • Call Quality Auditor

    6 days ago

    Bengaluru, Karnataka, India Adeptuz Management Solutions Full time ₹ 1,80,000 - ₹ 2,40,000 per year

    Qualification: 12th / Undergraduate / GraduateExperience: 1 to 2 years of experience in Voice Call Quality Auditing within a BPO (HIGHLY PREFERRED), or 2 to 3 years of call handling (inbound or outbound) experience in a call center Industry/Experience Specification: Previous experience as a Call Quality Auditor preferred Job Role:As a Call Quality Auditor,...

  • Presales Executive

    1 week ago

    HSR Layout, Bengaluru, Karnataka, India Assettrustservices Full time

    About Us Assettrust Services Is One Of The Most Reputed And Trusted Names In The Field Of Real Estate, Mainly Focusing On The Fundamentals Of Trust, Transparency, And Expertise. We Provide The Best Quality Service To Our Clients Across India. Executive Roles and Responsibilities 1) Excellent Communication - written and verbal. 2) Making calls to...

  • Presales Executive

    3 days ago

    HSR Layout, Bengaluru, Karnataka, India Dezy Full time

    **About DEZY** DEZY is a rapidly growing dental health-tech company with an impeccable online presence. DEZY, A startup founded by IIT/IIM alumni in 2019, has acquired $23 million in Series A funding led by Falcon Edge-managed Alpha Wave Ventures. DEZY is poised to take the dental care industry to the next level, thanks to strong engagement from our current...

  • Sales/call Center

    1 week ago

    HSR Layout Sector 2, Bengaluru, Karnataka, India Beastdrive Full time

    **Key Responsibilities**: - Make outbound calls to potential leads and existing customers. - Pitch BeastDrive products/services and explain features, benefits, and pricing. - Follow up on warm leads generated through marketing campaigns or inquiries. - Understand customer requirements and recommend suitable options. - Maintain accurate records of customer...

  • Presales Executive

    2 weeks ago

    HSR Layout, Bengaluru, Karnataka, India Assettrustservices Full time

    **Job description** **About Us** Assettrust Services Is One Of The Most Reputed And Trusted Names In The Field Of Real Estate, Mainly Focusing On The Fundamentals Of Trust, Transparency, And Expertise. We Provide The Best Quality Service To Our Clients Across India. **Executive Roles and Responsibilities** 1) Excellent Communication - written and...

  • Calling Executive

    1 week ago

    Bengaluru, Karnataka, India NoBrokerHood Full time

    **Description**: We are looking for a proactive Calling Executive to join our team at NoBrokerHood. As a Calling Executive, you will play a crucial role in reaching out to potential clients and promoting our services. Your work will directly impact our business growth and customer acquisition efforts in the real estate industry. You will be involved in...

  • Call Quality Analyst

    1 week ago

    Bengaluru, Karnataka, India NoBroker Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Overview:The Quality Analyst for Sales Calls is responsible for monitoring, evaluating, and improving the quality of sales calls handled by sales representatives or agents. The primary goal is to ensure that sales calls meet company standards for professionalism, compliance, customer engagement, and effectiveness in driving sales. The role involves...

  • Call Quality Analyst

    2 weeks ago

    Bengaluru, Karnataka, India NoBroker Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Overview:The Quality Analyst for Sales Calls is responsible for monitoring, evaluating, and improving the quality of sales calls handled by sales representatives or agents. The primary goal is to ensure that sales calls meet company standards for professionalism, compliance, customer engagement, and effectiveness in driving sales. The role involves...

  • Tele Calling Executive

    6 days ago

    BTM Layout, Bengaluru, Karnataka, India Vistaar Financial Services Pvt Ltd Full time

    Making welcome call to new customer - Resolving queries for the potential customers - Making calls to potential customers - Explaining company services and products - Maintaining daily call records - Submitting daily progress reports Pay: ₹12,788.64 - ₹18,725.22 per month **Benefits**: - Health insurance - Leave encashment - Life insurance - Paid sick...