Customer Sales Executive

2 weeks ago

Hyderabad Telangana, India Sachdev sports company PVT LTD Full time

**Company**: Aerofit
**Location**: MG Road, Secundrabad
**Position**: Customer Service & Pre-Sales Executive
**Experience**: 2-8 years in customer service or pre-sales (preferably in fitness equipment, consumer goods, or wellness industries)

**Job Summary**:
**Key Responsibilities**:

- **Customer Support**:

- **Pre-Sales Consultation**:
Engage with prospective customers to understand their fitness equipment requirements and recommend appropriate solutions based on their needs.
- **Lead Qualification**:
Qualify incoming leads and inquiries, ensuring they are passed to the sales team with relevant information.
- **Product Knowledge**:
Maintain in-depth knowledge of Aerofit’s fitness products and services, including technical specifications, benefits, and competitive advantages.
- **Sales Coordination**:
Collaborate with the sales team to ensure seamless coordination between pre-sales activities and the sales process, helping to close deals.
- **Customer Relationship Management**:
Maintain and update customer records in the CRM system, ensuring accurate and up-to-date information.
- **Complaint Resolution**:
Handle customer complaints and issues in a professional and timely manner, escalating them to relevant teams when necessary.
- **Follow-up**:
Follow up with potential clients post-inquiry to ensure their questions are addressed and assist with any further steps toward purchasing.

**Qualifications**:

- Bachelor’s degree in Business, Marketing, or any relevant field.
- 2-8 years of experience in customer service or pre-sales, preferably in the fitness equipment or wellness industry.
- Strong communication and interpersonal skills.
- Proficiency in using CRM systems and MS Office.
- Ability to work independently and in a fast-paced environment.
- Problem-solving skills with a focus on customer satisfaction.
- Knowledge of fitness equipment is an added advantage.

**Key Skills**:

- Customer Service & Support
- Lead Qualification
- Pre-Sales Consultation
- CRM Management
- Excellent Communication & Interpersonal Skills
- Product Knowledge
- Problem-solving & Conflict Resolution

**Perks & Benefits**:

- Competitive Salary and Incentive Structure
- Product Discounts
- Professional Development Opportunities

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

**Education**:

- Bachelor's (preferred)

**Experience**:

- Business development: 3 years (preferred)
- Lead generation: 3 years (preferred)
- total work: 4 years (preferred)
- Sales: 5 years (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9459450666

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