Pc Desktop Laptop Support Admin

2 weeks ago

Bengaluru Karnataka, India Exuber Software Solutions Full time

**About us**

ThoughtVerve provides tailored software & technology solutions to clients across the globe for decisive outcomes. Headquartered in Bangalore, we are committed to long-term partnerships with our clients pivoted around sustainable, top-of-industry practices. We commit to be with our clients every step of the way starting from conception through their evolution.

**Responsibilities**
- Provide remote technical support and solutions across multiple companies, networks and domains to end users.
- Responsible for hardware/software setup and configuration. This includes imaging laptops.
- Assist with maintaining and troubleshooting Windows Server 2008/2012/2016 and Microsoft Remote Desktop Environment.
- Purchase, track and maintain inventory of IT equipment
- Administration of voice and data communications
- Maintain support documentation, including technical configuration information and process flows.
- Solve moderately complex problem situations and participate in the identification of opportunities for improvement to processes, procedures, or tools.

**Requirements**:

- 2+ years working in a Laptop / Desktop Support Admin role
- 2+ years of Microsoft 365 Management experience
- 1-2 years working with Active Directory (AD) Hybrid
- 1-2 years year of Microsoft Entra ID and Intune experience
- Should have setup Printers, tablets, iPhone and Android phones
- 1-2 years of Microsoft Entra ID Conditional Access experience
- Ability to diagnose and resolve technical issues remotely and on-premises
- Working knowledge of troubleshooting basic to complex hardware issues
- Working knowledge of troubleshooting basic network (bandwidth/connectivity) issues
- Excellent customer interfacing skills is a must
- Should possess good communication and inter-personal skills

**Qualifications & Skills**
- Bachelor’s degree in computer science, Information Technology or a related field.
- Certification in Network+, Security+, MCSE, MCITP, MCTS is an added advantage.
- Entra ID Administrator Associate certified
- PowerShell experience is a huge plus
- Knowledge of firewalls is desirable
- Excellent analytical and problem-solving skills.
- Strong communication and collaboration skills, with the ability to work effectively in a team environment.
- Ability to learn and adapt to new and evolving technologies.
- Ability to work independently and in a team.
- Ability to effectively prioritize and execute tasks in a fast pace and ever-changing environment.
- Flexible with working across time zones.
- Must be flexible - Willing to work on call after-hours rotation.

**Location: Onsite Bangalore**

Pay: ₹200,000.00 - ₹350,000.00 per year

Shift:

- Night shift

Work Days:

- Monday to Friday

**Language**:

- English (required)

Work Location: In person

Application Deadline: 08/03/2025
Expected Start Date: 18/03/2025

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