Customer Support Representative

2 weeks ago

Shrirampur, India Cybertoss Pvt Ltd Full time

**Job Location: Serampore (Dist. Hooghly)**

**Experience: 6 months -1 year**

**Shift Timing: Day Shift / Night Shift (9 PM to 6 AM)**

**Job Type - Onsite**

**Salary - 15,000/- ( Day), 16,000/- (Night)**

**Job Responsibilities:

- **
- Resolve complaints and issues promptly.
- Process orders, returns, and exchanges.
- Escalate issues when necessary.
- Follow up with customers for resolution.
- Maintain records of customer interactions.
- Update customer information in the database.

**Education:

- **

**Any graduate with CBSE or ICSE background.**

**Skills:

- **
- Excellent English Communication is a must.
- Has MS-Excel or MS-Word knowledge
- Attention to details.

**Perks and Benefits:

- **
- **Direct Employment**:

- **Weekly 5 Days of Work**:

- **On-Time Salary**:

- **Performance Incentive**:

- **Night Shift Bonus**:

- **Paid Sick Leave**:

- **ESI & PF**

**How to apply:

- **

**2. Go through the job description of “Customer Support Representative” thoroughly.**

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹16,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Monday to Friday
- Night shift
- Rotational shift
- UK shift
- US shift

Supplemental Pay:

- Overtime pay
- Performance bonus
- Shift allowance

**Education**:

- Bachelor's (required)

**Experience**:

- Customer support: 1 year (required)

**Language**:

- English (required)

Shift availability:

- Day Shift (preferred)
- Night Shift (required)

Work Location: In person

Application Deadline: 07/03/2025
Expected Start Date: 04/03/2025

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