Customer Support Representative

16 hours ago

Shrirampur, India Cybertoss Pvt Ltd Full time

**Job Responsibilities:

- **
- Resolve complaints and issues promptly.
- Knowledge of CRMs like Zendesk, Zoho, and others.
- Provide accurate product and service information.
- Process orders, returns, and exchanges.
- Investigate and resolve complaints.
- Escalate issues when necessary.
- Follow up with customers for resolution.
- Maintain records of customer interactions.
- Update customer information in the database.
- Prepare customer feedback reports.
- Communicate effectively to resolve customer needs.
- Collaborate with team members and departments.

**Skills:

- **
- Excellent English Communication is a must.
- International client handling experience would get preference.
- Competent technical knowledge.
- Ability to multitask.
- Attention to detail.
- Ability to honor deadlines.
- A proactive approach to support.
- Minimum 6 months of work experience in the same domain is mandatory.

**Perks and Benefits:

- **
- **Direct Employment**:

- **Weekly 5 Days of Work**:

- **On-Time Salary**:

- **Performance Incentive**:

- **Night Shift Bonus**:

- **Paid Leave**:

- **PF & ESI**

**How to apply:

- **

2. Go through the job description of **“Customer Support Representative”** thoroughly.

**Job Types**: Full-time, Permanent

**Benefits**:

- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Monday to Friday
- Night shift
- Rotational shift
- UK shift
- US shift

Supplemental Pay:

- Overtime pay
- Performance bonus
- Shift allowance

**Education**:

- Bachelor's (required)

**Language**:

- English (required)

Shift availability:

- Day Shift (preferred)
- Night Shift (required)

Application Deadline: 03/09/2024
Expected Start Date: 31/08/2024

  • Customer Support Representative

    1 week ago

    Shrirampur, India Cybertoss Pvt Ltd Full time

    Urgent requirement is going on in **Cybertoss Pvt Ltd **for the post of **Customer Support Representative**. **Cybertoss** is a core ITES Company in India serving clients globally over 7 years with IT enabled services including 24 x 7 customer Support with Voice and Non-Voice Process, E-Commerce Support, Web Research, Data Management, Admin Support including...

  • Customer Support Representative

    7 days ago

    Shrirampur, India Cybertoss Pvt Ltd Full time

    Urgent requirement is going on in **Cybertoss Pvt Ltd **for the post of **Customer Support Representative**. **Cybertoss** is a core ITES Company in India serving clients globally over 7 years with IT enabled services including 24 x 7 customer Support with Voice and Non-Voice Process, E-Commerce Support, Web Research, Data Management, Admin Support including...

  • Customer Support Representative

    3 days ago

    Shrirampur, India Cybertoss Pvt Ltd Full time

    Urgent requirement is going on in **Cybertoss Pvt Ltd **for the post of **Customer Support Representative**. **Cybertoss** is a core ITES Company in India serving clients globally over 6 years with IT enabled services including 24 x 7 customer Support with Voice and Non-Voice Process, E-Commerce Support, Web Research, Data Management, Admin Support including...

  • Customer Support Representative

    1 week ago

    Shrirampur, India Cybertoss Pvt Ltd Full time

    Urgent requirement is going on in **Cybertoss Pvt Ltd **for the post of **Customer Support Representative**. **Cybertoss** is a core ITES Company in India serving clients globally over 7 years with IT enabled services including 24 x 7 customer Support with Voice and Non-Voice Process, E-Commerce Support, Web Research, Data Management, Admin Support including...

  • Customer Support Representative

    1 week ago

    Shrirampur, India Cybertoss Pvt Ltd Full time

    Urgent requirement is going on in **Cybertoss Pvt Ltd **for the post of **Customer Support Representative**. **Cybertoss** is a core ITES Company in India serving clients globally over 6 years with IT enabled services including 24 x 7 customer Support with Voice and Non-Voice Process, E-Commerce Support, Web Research, Data Management, Admin Support including...

  • Customer Support Representative

    5 days ago

    Shrirampur, India Cybertoss Pvt Ltd Full time

    **Customer Support Representative - International Process** **Location**: Serampore, Hooghly **Experience**: 0 to 6 months **Job Type**: Onsite **Shift Timing**: Night Shift (8:30 PM - 5:30 AM) **Stipend**: 8,000 to 12,000 + Performance Incentives + Night Shift Bonus **About CyberToss Pvt. Ltd.** CyberToss Pvt. Ltd. is a leading ITES & KPO service...

  • Customer Support Representative

    1 week ago

    Shrirampur, India Cybertoss Pvt Ltd Full time

    **Job Description: - ** **Job Location: Serampore, (Dist. Hooghly)** **Experience: 0-1year** **Shift Timing: Night Shift (10PM to 8PM)** **Job Type - Onsite** **Salary - 10,000 - 15,000 (Excl. Night Bonus)** **Job Responsibilities: - ** - Resolve complaints and issues promptly. - Process orders, returns, and exchanges. - Escalate issues when...

  • Customer Support Representative

    5 days ago

    Shrirampur, India Cybertoss Pvt Ltd Full time

    **Customer Support Representative - International Process** **Location**: Serampore, Hooghly **Experience**: 0 to 6 months **Job Type**: Onsite **Shift Timing**: Night Shift (8:30 PM - 5:30 AM) **Stipend**: 8,000 to 12,000 + Performance Incentives + 2000/-(Night Shift Bonus) **About CyberToss Pvt. Ltd.** CyberToss Pvt. Ltd. is a leading ITES & KPO...

  • Customer Support Representative(Voice

    3 days ago

    Shrirampur, India Cybertoss Pvt Ltd Full time

    **Customer Service Representative - International Blended Process** **Location**: Serampore, Hooghly **Experience**: 6 months - 1 year **Job Type**: Onsite **Shift Timing**: Night Shift (8:30 PM - 5:30 AM) **Salary**: ₹15,000 to ₹17,000 + Performance Incentives + Night Shift Bonus **About CyberToss Pvt. Ltd.** CyberToss Pvt. Ltd. is a leading ITES...

  • Customer Care Representative

    1 week ago

    Shrirampur, India Cybertoss Pvt Ltd Full time

    Urgent requirement is going on in **Cybertoss Pvt Ltd **for the post of **Customer Support Representative**. **Cybertoss** is a core ITES Company in India serving clients globally over 6 years with IT enabled services including 24 x 7 customer Support with Voice and Non-Voice Process, E-Commerce Support, Web Research, Data Management, Admin Support including...