Call Center

6 days ago

Noida, India Calif Technologies Private Limited Full time

Primarily performing all functions within a customer tele servicing center, servicing a high volume of customer requests.

**Must Have Fluency In Spanish**

**Responsibilities**:

- Promote meaningful and positive payment experiences through relevant and informed conversations with customers regarding the services.
- Create flawless experiences for our customers by addressing customer inquiries and resolving service issues.
- Create innovative ways to resolve customers’ issues or concerns to win their loyalty.
- Be accountable and take ownership of the customers’ experience from beginning to end Identify opportunities to proactively meet member needs to deliver value-added recommendations and services.
- Meet individual performance objectives based on customer satisfaction, productivity and overall positive / proactive behavior, while participating in training sessions to remain current on various policies, processes, systems and procedures related to servicing of customers.
- Work with internal departments to achieve common goals.

**Qualifications**:

- Bachelors’ Degree or equivalent, required.
- Intermediate proficiency with Microsoft Office (Word, Excel, Outlook)
- Must have Bilingual fluency in Spanish.

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹50,000.00 - ₹70,000.00 per month

Schedule:

- Night shift
- Rotational shift

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus
- Shift allowance

**Language**:

- Spanish (required)

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