Senior Call Center Manager

3 weeks ago

Noida, Uttar Pradesh, India Makoons Play School Full time

Key Responsibilities

  • Set up the call center infrastructure from scratch, including dialer systems, CRM integrations, team structure, call flows, and reporting systems.
  • Build and manage a team of outbound telecallers and team leaders focused on converting leads for franchise sales and student enrollments.
  • Design calling campaigns and daily outreach plans, segmented by geography, lead type, and language preference.
  • Monitor and optimize key performance indicators such as call volume, connect rates, lead-to-meeting ratio, conversion percentages, average handling time, and follow-up efficiency.
  • Develop call scripts, objection-handling playbooks, and follow-up workflows aligned with our brand voice and sales goals.
  • Train, coach, and mentor the team to improve pitch quality, compliance, and consistency across every interaction.
  • Collaborate with marketing and sales teams to align calling priorities with campaign performance, event leads, and digital lead flows.
  • Establish quality control and performance evaluation mechanisms, including daily review dashboards, call audits, and feedback systems.
  • Adapt quickly to data and results, making real-time changes in strategy, lead allocation, or call logic to improve outcomes.

Required Qualifications

  • 5–10 years of experience managing outbound, sales-oriented call centers of 100+ seats.
  • Proven track record of leading high-performing telesales teams in franchise, education, or B2C domains.
  • Strong technical understanding of dialers (Exotel, Ameyo, Ozonetel, etc.) and CRM tools.
  • Ability to build systems, train teams, and deliver high-volume calling outcomes under tight timelines.
  • High comfort with performance tracking, lead analytics, and spreadsheet-based reporting.
  • Strong team management, communication, and conflict resolution capabilities.
  • Experience working in fast-growth environments with a hands-on, execution-oriented approach.

Preferred (Not Mandatory)

  • Experience in franchise or preschool sales environments.
  • Familiarity with tools such as Zoho CRM, Freshdesk, LeadSquared, or similar platforms.
  • Ability to manage multilingual teams across regions and handle regional sales complexities.
  • Exposure to outsourced teams or vendor-driven call operations.

  • Senior Call Center Manager

    3 weeks ago

    Noida, Uttar Pradesh, India Makoons Play School Full time

    Key Responsibilities- Set up the call center infrastructure from scratch, including dialer systems, CRM integrations, team structure, call flows, and reporting systems.- Build and manage a team of outbound telecallers and team leaders focused on converting leads for franchise sales and student enrollments.- Design calling campaigns and daily outreach plans,...

  • Senior Call Center Manager

    1 week ago

    Noida, Uttar Pradesh, India Makoons Play School Full time

    Key Responsibilities Set up the call center infrastructure from scratch , including dialer systems, CRM integrations, team structure, call flows, and reporting systems. Build and manage a team of outbound telecallers and team leaders focused on converting leads for franchise sales and student enrollments. Design calling campaigns and daily outreach plans ,...

  • Call Center Sales Manager

    3 weeks ago

    Noida, Uttar Pradesh, India Revenue Dealer Limited Full time

    Job DescriptionCompany DescriptionRevenue Dealer Limited is a leading AI Performance & Influencer Marketing Agency specializing in performance campaigning. We excel in pairing merchants and affiliates to maximize returns from their marketing resources. Our services help businesses and marketers generate targeted leads and ensure they receive 100% qualified...

  • Center Manager

    10 hours ago

    Noida, Uttar Pradesh, India White Force Full time

    Job description PROFILE- CENTER MANAGER  Job Description: We are seeking an experienced and motivated Branch Manager to lead our new offline center. As a Branch Manager, you will be responsible for overseeing all aspects of the center's operations, ensuring business development, lead generation, conversion, excellent customer service, and driving...

  • International Call Center

    2 weeks ago

    Noida, Uttar Pradesh, India Fvs Ondemand Private Limited Full time

    Job DescriptionIts a early Morning shift 5:00AM to 2:30PM,We are currently hiring for Australian solar lead generation process(appointment/callback fixing).We do provide good salaries and attractive incentives. Candidates with good comm skills and fluent English can directly call us. We also provide Travel allowance. Freshers are welcome.Spotlight- Gifts on...

  • Data Center Project Manager

    2 weeks ago

    Noida, Uttar Pradesh, India beBeeProfessional Full time ₹ 1,50,00,000 - ₹ 2,02,00,000

    We are seeking an experienced and results-driven Professional to lead the delivery of complex data center projects. The ideal candidate will have extensive hands-on experience with Cisco Application Centric Infrastructure (ACI) design, implementation, and management.This is a critical role that requires strong leadership skills, excellent communication...

  • Only 24h Left) Call Centre

    4 weeks ago

    Noida, Uttar Pradesh, India Ranjeet Singh Bhullar (Proprietor of SHR & IT Services) Full time

    Job DescriptionDescriptionWe are seeking a dynamic and motivated Call Centre Executive to join our team in India. The ideal candidate will be responsible for managing customer interactions, resolving queries, and providing exceptional service to our clients.Responsibilities- Handle incoming calls and provide information to customers.- Resolve customer...

  • Center Head of School

    4 weeks ago

    Noida, Uttar Pradesh, India Zafify Full time

    A Center Head in a preschool setting is responsible for managing and overseeing the day-to-day operations of an individual preschool center. This leadership role involves ensuring high-quality education, maintaining operational efficiency, managing staff, engaging with parents, and ensuring the overall safety and well-being of children.Reports to: Cluster...

  • Senior Program Services Manager

    2 days ago

    Noida, Uttar Pradesh, India beBeeCustomer Full time

    Program CoordinatorThis pivotal role entails delivering exceptional customer service, promoting client programs, and ensuring seamless service delivery.Key Responsibilities:Manage high-level escalations, handle Level 3 Escalation calls, and directly liaise with US and EMEA lines of business.Ensure candidate results are sent to clients in a timely manner,...

  • Senior Financial Executive

    2 days ago

    Noida, Uttar Pradesh, India beBeeFinancial Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Summary:Senior ManagerThis senior management position is responsible for overseeing the accounting functions of the organization.Accounting Functions: The Senior Manager will be responsible for handling various accounting functions including Procure to Pay, General Ledger, Fixed Assets, reporting, and reconciliations.Vendor Payment Management: The role...