Customer Support Executive

4 days ago

HSR Layout Sector Bengaluru Karnataka, India Sukuto Full time

We are looking for a customer-oriented service representative who loves to talk, such as who will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They are confident at troubleshooting and investigating if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Job Responsibilities:

- Manage large amounts of incoming calls
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
- Follow up to ensure that appropriate actions were taken on customers' requests.
- Maintaining a healthy relationship with the existing vendors and generating new leads for vendor onboarding
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers

Job Requirements:

- Good communications skills
- Ability to listen and active problem-solving skills
- Good interpersonal skills
- Ability to handle the pressure
- Required languages: English & Hindi
- Experience in the same field is a plus point.

Key Skills: Clarity in thoughts, Time Management, Attentiveness, Listening Skills.

**Salary**: ₹18,000.00 - ₹22,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- HSR Layout Sector 2, Bengaluru - 560102, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)
- Kannada (preferred)

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