O365 /ad Administrator

**Who We Are**

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

**The Role**

Are you ready to lead and inspire a team of talented professionals towards delivering services that make a real impact? As a Services Delivery Team Lead at Kyndryl, you’ll have the opportunity to take the lead in guiding our squads towards delivering exceptional end-to-end services. As a facilitator of agile practices, you'll be instrumental in optimizing workflows, identifying bottlenecks, and eliminating obstacles to supercharge squad performance. Armed with your deep technical expertise, you'll champion high-quality deliverables throughout the technical services life-cycle, not only meeting but exceeding our customer business needs.

Your role extends beyond technical expertise - it's about understanding our customer industries and how they utilize our products to achieve their desired outcomes. You'll work in tandem with Delivery Managers to ensure that these customer service priorities are met. You’ll steer your squads past technology and process roadblocks, leveraging Kyndryl Bridge's unique data insights to tailor improvements and enhance service stability.

As the go-to technical resource, you'll take the lead in troubleshooting and resolving complex service-related issues while ensuring that squad workloads align with business priorities. Your ability to communicate effectively will be crucial as you engage with client stakeholders, maintain synchronization on project progress, and provide valuable feedback to help squad members grow. You'll represent the team at user group meetings, leadership gatherings, and client interactions, deftly navigating complex scenarios as they arise.

You'll play a pivotal role in interdisciplinary service improvements projects, collaborating with other squads and creating agile teams to meet customer evolving needs. Setting and achieving challenging yet attainable team targets will be second nature to you, aligning with business metrics, performance standards, and SLAs while diligently managing individual and team performance.

As a Services Delivery Team Lead, you'll have the opportunity to leverage cutting-edge data-driven insights and AI services, following best practices to tackle intricate data management challenges and deliver data modernization and platform management services. Ideally, you'll possess both a technical background and well-developed interpersonal skills - bridging the gap between the technical and account leadership worlds and fostering a deep understanding of the team's technical resolutions.

If you're ready to lead, innovate, and drive services delivery excellence that make a difference - join us at Kyndryl and help deliver real-world impact through technology and collaboration.

**Responsibilities**:

- Manage and maintain Active Directory (AD) environments. Azure Active Directory (AAD) environments.
- Administer and support Office 365 services, including Exchange Online, SharePoint Online, Teams, and OneDrive for Business, end point security,
- Creating, modifying, and deleting user accounts, assigning licenses, and managing user permissions across Office 365 services
- Implement and maintain procedures, security policies, including password complexity, multi-factor authentication, and data encryption.
- Tracking the health, usage and performance of AD, Office 365 services, identifying and resolving issues proactively.
- MFA, EATP, endpoint detection and response (EDR), vulnerability management, and managed hunting.
- Troubleshoot and resolve issues related to AD, Office 365 services EPS, assist in the data migration to O365 services
- Perform audits/assessment & implement new features and updates, ensure the security and compliance in the environments.
- Collaborate with other IT professionals and departments to understand their needs and provide solutions.
- Ensure data backup and recovery processes are in place for AD and Office 365 services.
- To Provide /extend technical support for AD and Office 365-related projects and issues.

Your Future at Kyndryl
Kyndryl has a global footprint, which means that as a technical leader at Kyndryl, you will have opportunities to work on projects and collaborate with colleagues from around the world. This role is dynamic and influential - offering a wide range of professional and personal growth opportunities that you won’t find anywhere else.

**Who You Are**

Who You Are
You’re good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their w