
Customer Support L3
19 hours ago
Role Description
This is a full-time on-site role for a Customer Support L3 (Azure and O365) at Cloud 9 Infosystems, Inc. in Mumbai. The primary responsibilities include providing technical support for Azure and O365 services, handling complex customer issues, and ensuring high customer satisfaction. Day-to-day tasks will involve resolving escalated tickets, analyzing technical problems, communicating solutions effectively, and maintaining a strong relationship with customers to ensure their needs are met promptly and professionally.
Qualifications
- Customer Support and Customer Satisfaction. Escalation, Incident Management
- Technical Support skills, Must have team handling exp
- Interpersonal Skills and ability to communicate effectively with customers and client
- Analytical Skills to diagnose and resolve technical issues
- Strong knowledge of Azure and O365 services
- Excellent problem-solving skills
- Relevant certifications in Azure and O365 are a plus
- Bachelor's degree in Computer Science, Information Technology or related field
Skills
- Setup Intune Policies, MDM, MAM, Defender, Share point,
- Mail Box Migration, Azure Cost Optimisation,
- Good experience on-premises to Azure migration, Strong knowledge of VM Subnet
- Data Storage Accounts, Backups, Azure AD, Service Now, JiRA
Work Location
– Ghatkopar (Onsite)
Working days
– 5 days a week, Work from Home on 1
st
and 3
rd
Saturday if needed, not necessary.
Email
-
Contact
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