Customer Support L3

4 days ago

Mumbai, Maharashtra, India Cloud 9 Infosystems, Inc. Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Role Description

This is a full-time on-site role for a Customer Support L3 (Azure and O365) at Cloud 9 Infosystems, Inc. in Mumbai. The primary responsibilities include providing technical support for Azure and O365 services, handling complex customer issues, and ensuring high customer satisfaction. Day-to-day tasks will involve resolving escalated tickets, analyzing technical problems, communicating solutions effectively, and maintaining a strong relationship with customers to ensure their needs are met promptly and professionally.

Qualifications

  • Customer Support and Customer Satisfaction. Escalation, Incident Management
  • Technical Support skills, Must have team handling exp
  • Interpersonal Skills and ability to communicate effectively with customers and client
  • Analytical Skills to diagnose and resolve technical issues
  • Strong knowledge of Azure and O365 services
  • Excellent problem-solving skills
  • Relevant certifications in Azure and O365 are a plus
  • Bachelor's degree in Computer Science, Information Technology or related field

Skills

  • Setup Intune Policies, MDM, MAM, Defender, Share point,
  • Mail Box Migration, Azure Cost Optimisation,
  • Good experience on-premises to Azure migration, Strong knowledge of VM Subnet
  • Data Storage Accounts, Backups, Azure AD, Service Now, JiRA

Work Location
– Ghatkopar (Onsite)

Working days
– 5 days a week, Work from Home on 1
st
and 3
rd
Saturday if needed, not necessary.

Email
-

Contact

  • L3 Support Engineer

    2 days ago

    Navi Mumbai, Maharashtra, India Werving Scouts Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    We atWerving Scoutsare hiring for aleading clientbased inNavi MumbaiJob Title:L3 IT SMELocation:Navi MumbaiExperience:5–6 YearsRole Overview:Responsible for providing L3 technical support, managing critical incidents, and ensuring system uptime across servers, networks, and applications.Key Responsibilities:Handle escalated L3 incidents and perform root...

  • Java Application Support(L3)

    2 weeks ago

    Mumbai, Maharashtra, India Viraaj HR Solutions Private Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Primary Job Title:Senior Java Application Support Engineer (L3)Industry: IT Services & Managed Services — Enterprise Application Support for Financial Services, Banking, and large-enterprise platforms. We provide 24x7 production support, incident & problem management, and managed application maintenance for mission-critical Java-based systems. This is an...

  • Senior Support Manager- L3 Network

    2 weeks ago

    Mumbai, Maharashtra, India TECEZE Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Title:Senior Support Manager – Network L3Location:Mumbai & PuneDuration :FulltimeExperience Required:8–10 yearsJob Description:We are seeking a highly skilledSenior Support Manager – Network L3to lead and manage network support operations within our IT Infrastructure team. The role involves providing advanced technical support, managing critical...

  • L2 /L3 Technical supporter (Java / AWS) – Contract

    2 weeks ago

    Mumbai, Maharashtra, India InFintrix Global Pvt Ltd Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Job Title: L2 /L3 Technical supporter (Java / AWS) – ContractLocation: Mumbai / BangaloreEmployment Contract Type: 6 Months starting. It may get extendedWork mode ( WFO / Hybrid / Remote) - Hybrid – 03 days from officeShift timings - 2ND ShiftJob Summary:We are seeking an experienced Technical Support Engineer to provide L2/L3 support for Java-based...

  • L3 Engineer

    5 days ago

    Mumbai, Maharashtra, India Jio Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Role: L3 Wifi EngineerLocation: MumbaiResponsibilities:Network Monitoring and Troubleshooting: Continuously monitor managed Wi-Fi networks to ensure optimal performance and quick resolution of any issues. Use diagnostic tools to troubleshoot network problems and perform root cause analysis on connectivity or performance issues.Client Support: Provide direct...

  • Customer Support Engineer

    4 weeks ago

    Mumbai, Maharashtra, India, Maharashtra Prime Focus Technologies Full time

    Job Title: Customer Service L1 Support Engineer Department: Application Support Location: Mumbai (WFO)Experience Required: 2-5 years Employment Type: Full-timeJob Summary: We are looking for a proactive and detail-oriented L1 Support Engineer to join our customer service team. You will be the first point of contact for our customers, responsible for handling...

  • SOC L3 Engineer

    2 days ago

    Navi Mumbai, Maharashtra, India Neev Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job Description – SOC L3 EngineerPosition:SOC L3 EngineerExperience Required:10+ Years (Relevant in SOC & Security Technologies)Work Location:On-site, Navi Mumbai, IndiaDomain:BFSI (Banking, Financial Services, and Insurance)Work Schedule:Rotational Shifts (24/7 support coverage) – 100% On-siteRole OverviewWe are seeking an experiencedSOC L3 Engineerwith...

  • RHEL L3 Administrator

    1 week ago

    Mumbai, Maharashtra, India Silvereye IT Solutions Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Role: RHEL L3 Administrator (Deep expertise in Red Hat Satellite)Location: MumbaiExperience: 8+ YearsImmediate joiners are preferredWe at Silvereye IT Solutions Pvt. Ltd. are looking for an experienced RHEL L3 Administrator to join our team. The ideal candidate will bring strong hands-on expertise in Linux troubleshooting at L3 level and advanced knowledge...

  • Urgent Opening For L3 Technical Support Field Engineer

    2 weeks ago

    Mumbai, Maharashtra, India Vishesh Ventures Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Provide L3-level technical support for hardware-related issues across servers, firewalls, storage & networking devicesSupport coordinators in call allocations &issue prioritization to ensure efficient service deliveryLead &mentor a team of engineer Required Candidate profileExpertise in hardware troubleshooting (servers,storage,firewalls,backups,...

  • Storage Administrator L3 level

    2 weeks ago

    Mumbai, Maharashtra, India Hitachi Vantara Full time

    Shift- 24/7Should have L3 level supportLocation- BKC, Mumbai- OnsiteOverall experience level of 7-12 Years.Should have L3 level in Storage Migration or replication experience in SAN StorageExperience in leading , design and implementation and operations of Hitachi Vantara infrastructure solutions such as block storage, file and object storage...