Customer Support L3

22 hours ago

Mumbai, Maharashtra, India Cloud 9 Infosystems, Inc. Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Role Description

This is a full-time on-site role for a Customer Support L3 (Azure and O365) at Cloud 9 Infosystems, Inc. in Mumbai. The primary responsibilities include providing technical support for Azure and O365 services, handling complex customer issues, and ensuring high customer satisfaction. Day-to-day tasks will involve resolving escalated tickets, analyzing technical problems, communicating solutions effectively, and maintaining a strong relationship with customers to ensure their needs are met promptly and professionally.

Qualifications

  • Customer Support and Customer Satisfaction. Escalation, Incident Management
  • Technical Support skills, Must have team handling exp
  • Interpersonal Skills and ability to communicate effectively with customers and client
  • Analytical Skills to diagnose and resolve technical issues
  • Strong knowledge of Azure and O365 services
  • Excellent problem-solving skills
  • Relevant certifications in Azure and O365 are a plus
  • Bachelor's degree in Computer Science, Information Technology or related field

Skills

  • Setup Intune Policies, MDM, MAM, Defender, Share point,
  • Mail Box Migration, Azure Cost Optimisation,
  • Good experience on-premises to Azure migration, Strong knowledge of VM Subnet
  • Data Storage Accounts, Backups, Azure AD, Service Now, JiRA

Work Location
– Ghatkopar (Onsite)

Working days
– 5 days a week, Work from Home on 1
st
and 3
rd
Saturday if needed, not necessary.

Email
-

Contact

  • Sailpoint l3 support

    7 days ago

    Mumbai, Maharashtra, India CyberSolve Full time

    Cyber Solve is a fastest growing IAM Specialist firm in the US with aspirations of becoming the world's largest company in the IAM space.Cyber Solve's 350+ specialists solve interesting puzzles in Non-Employee IAM, Rapid App onboarding, access certifications, etc. for some of the largest retailers, banks, pharma giants, governments and airlines.On offer is a...

  • Sailpoint l3 support

    1 week ago

    Mumbai, Maharashtra, India beBeeTechnical Full time ₹ 80,00,000 - ₹ 1,50,00,000

    Senior IAM Technical SpecialistWe are seeking a seasoned Senior IAM Technical Specialist to join our Identity and Access Management (IAM) team.Cyber Solutions invites you to apply for this challenging role, where you will be responsible for advanced troubleshooting and issue resolution in the Sail Point platform.Provide L3 support for Sail Point Identity IQ,...

  • L3 Support OCP

    2 weeks ago

    Mumbai, Maharashtra, India Nomiso Full time US$ 90,000 - US$ 1,20,000 per year

    We are looking for a highly skilled and experienced L3 Support OCP professional with 8 to 12 years of experience. The ideal candidate will have a strong background in IT Services & Consulting, with expertise in NOMISO INDIA.Roles and ResponsibilityProvide technical support and troubleshooting for complex issues.Collaborate with cross-functional teams to...

  • L3 Applications Support Analyst

    2 weeks ago

    Mumbai, Maharashtra, India TrueBlue Inc. Full time

    Position : Developer Support Analyst (L3 Application Support)Experience : 6+ YearsLocation : Powai, Mumbai, IndiaJob Summary : We are seeking an experienced Developer Support Analyst with over 6 years of experience to join our team in Mumbai. The ideal candidate will be a technical expert with a proven track record of handling L2/L3 application support....

  • Java Application Support(L3)

    2 weeks ago

    Mumbai, Maharashtra, India Viraaj HR Solutions Private Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Primary Job Title:Senior Java Application Support Engineer (L3)Industry: IT Services & Managed Services — Enterprise Application Support for Financial Services, Banking, and large-enterprise platforms. We provide 24x7 production support, incident & problem management, and managed application maintenance for mission-critical Java-based systems. This is an...

  • L3 Storage Admin

    1 week ago

    Mumbai, Maharashtra, India ZettaMine Labs Pvt. Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Hello,Greetings from ZettaMineJob Title: L3 Storage AdminLocation: Navi MumbaiNotice Period: Immediate JoinersExperience: 6 yrs Required Technical Skill Set: Strong Experience (L3 level) on Storage Technologies like NetApp Cluster Mode with optional of EMC Powermax. Strong SAN and NAS networking knowledge in Brocade and CISCO MDS SAN Switches Primary...

  • L2 /L3 Technical supporter (Java / AWS) – Contract

    2 weeks ago

    Mumbai, Maharashtra, India InFintrix Global Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: L2 /L3 Technical supporter (Java / AWS) – ContractLocation: Mumbai / BangaloreEmployment Contract Type: 6 Months starting. It may get extendedWork mode ( WFO / Hybrid / Remote) - Hybrid – 03 days from officeShift timings - 2ND ShiftJob Summary:We are seeking an experienced Technical Support Engineer to provide L2/L3 support for Java-based...

  • L3 -NetApp Storage admin- Mumbai

    2 weeks ago

    Navi Mumbai, Maharashtra, India ZettaMine Labs Pvt. Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Hello,Greetings from ZettaMineHiring for L3 -NetApp Storage admin Location: Navi MumbaiNP- Immediate joiners only Exp-6 yrs Required Technical Skill Set:Strong knowledge (L3 level) on Storage Technologies like NetApp Cluster Mode with optional of EMC Powermax. Strong SAN and NAS networking knowledge in Brocade and CISCO MDS SAN SwitchesPrimary...

  • Urgent Opening For L3 Technical Support Field Engineer

    2 weeks ago

    Mumbai, Maharashtra, India Vishesh Ventures Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Provide L3-level technical support for hardware-related issues across servers, firewalls, storage & networking devicesSupport coordinators in call allocations &issue prioritization to ensure efficient service deliveryLead &mentor a team of engineer Required Candidate profileExpertise in hardware troubleshooting (servers,storage,firewalls,backups,...

  • Network Support L1, L2

    2 weeks ago

    Mumbai, Maharashtra, India ServQual Full time

    Company Description Serv Qual Security specializes in Cyber Security Discovery Workshops, Enterprise Security Transformations, and GRC automation through our AI-powered platform, SUSAN.SUSAN enables continuous GRC, automated risk assessments, and real-time control validation, with 90% of its features available for free.Powered by AWS and Gen AI, Serv Qual...