
Customer Service Executive- Uk
2 weeks ago
Job Description:
To support the UK Customer Service department in performing the day to day tasks of the Fulfilment team. Ensuring the efficient and cost-effective fulfilment of all Customer requirements, with delivery of outstanding customer service at all times.
Key responsibilities
- Process and manage customer sales orders, ensuring all orders are communicated to the Logistics team according to agreed schedule and lead times
- Build relationships with Customers to ensure they receive all the information they require and we can get a strong flow of information from them about current and future demand
- Frequently liaise with customers, responding to their queries, resolving delivery or price queries, keeping a log of all issues and current status and ensuring relevant team are aware.
- Look for opportunities to mitigate costs, do things more efficiently and anticipate issues that may arise in future, communicating these to relevant stakeholders
- Provide clear ownership in all operational issues with a customer impact ensuring delivery of customer required outcomes and high levels of internal and external communication
- Measure customer satisfaction by ensuring all customer issues are captured and resolved in a timely manner
- Undertake any further duties which may from time to time be assigned
Person Specification
- Customer Service experience in UK/ US
- Supply Chain, Logistics or Distribution experience
- Stock/Inventory Management
- Basic Import/Export experience preferred but not essential
Knowledge and skills
- Intermediate IT skills: Outlook, Excel, Word, PowerPoint
- Excellent verbal and written communication skills
- Good organisational skills
- Strong attention to detail
- Ability to prioritise workload, multitask and work to deadlines
- Ability to work on own initiative and with multiple stakeholders
- Flexible to take on extra and varied tasks when required
- Enjoy working in a fast paced environment
- Proactive and quick thinking in solving problems
- Have a positive attitude with a strong passion for what you do
Pay: ₹30,000.00 - ₹45,000.00 per month
Application Question(s):
- What is your Current monthly CTC?
- What is your Expected monthly CTC?
- If Selected, how soon can you join?
Work Location: In person
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