Client Servicing Executive
1 week ago
We are looking for a **dedicated and customer-oriented individual to join our stock broking firm as a Client Servicing Executive. **In this role, you will be primarily responsible for providing exceptional service to walk-in clients by resolving their inquiries. Additionally, you will also handle client communication over the phone, ensuring their satisfaction and addressing any concerns promptly. Your role will be crucial in delivering a positive client experience and maintaining strong relationships with our valued clients.
**Responsibilities**:
1. Assist walk-in clients with account opening processes, including the completion of necessary forms and documentation.
2. Act as the primary point of contact for walk-in clients, addressing their inquiries, concerns, and requests in a timely and effective manner.
3. Provide accurate and comprehensive information about stock market investments, trading procedures, and account-related queries.
4. Handle incoming calls & proactively make outbound calls to clients for updates, cross-sell investment products and services.
5. Maintain accurate and updated client records in the system, documenting interactions, issues, and resolutions.
**Qualifications**:
1. Bachelor's degree in finance, business administration, or any field.
2. Freshers are welcome.
3. Excellent interpersonal and communication skills,
4. Strong problem-solving abilities and a customer-centric approach to address client needs and concerns.
5. Basic knowledge of stock markets, investment products, and trading procedures would be an add-on.
6. Fluency in local languages, in addition to English, would be an add-on.
**Salary**: ₹8,919.73 - ₹18,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
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