Customer Support Executive

2 weeks ago


Madgaon, India Cogncise Business Services Pvt Ltd Full time

Understanding customer needs and providing appropriate solutions and attention
- Communicating with customers about their experiences with a product or service
- Providing information about products and services, taking orders, and addressing customer complaints
- Keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Escalating unresolved issues to the designated internal teams for further investigation
- Working closely with the product or service teams to learn about product details, services, and warranties on offer
- Providing feedback on the efficiency of the customer service process and contributing to the development of customer service policies and procedures
- Maintaining a thorough knowledge of the organization’s products or services and ensuring this knowledge is kept up to date.
- Shift Timing:

- 4.00 am to 1.00 pm

*

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Morning shift

Work Location: In person

**Speak with the employer**
+91 7387111885



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