Digital Account Executive

In the Small and Medium Corporate (SMC) and Digital Sales organization, we have set out to empower our customers through the unique value of the Microsoft cloud by building a globally led, digital-first-scale organization aligned with partners. Dedicated to one of the fastest growing customer segments, the Small, Medium, Corporate (SMC), and Digital Sales organization is on pace to be Microsoft's next $100 billion-dollar business - this is where you come in. As part of local subsidiaries or Digital Sales centers around the world, you will support a dedicated set of customers in identifying and achieving their business objectives through best-in-class digital engagement and partner co-selling. You will also be able to work cross-collaboratively while living our shared SMC and Digital Sales Culture priorities: Diversity and Inclusivity, Well-being, Sustainability, and Learning. If you have been described as customer obsessed and have a passion for digital-first solutions, we invite you to learn more about the SMC and Digital Sales organization and the value we deliver to our customers, partners, and one another, every day.

The **Digital Account Executive** facilitates Microsoft to better serve our SMC-Corporate managed clients realize their potential and help them with their Digital Transformation journey. The Account Executive adds value by developing and maintaining customer relationships that include building relationships with executives at the Chief-level (CxO) as well as other Business and Technical Decision Makers within the customers’ organizations. The Digital Account Executive must effectively leverage all the digital tools and processes available and orchestrate other members of the team to address customer needs and requirements. Additionally, the Digital Account Executive engages with Partners to be able to find the best solution that will address the customer needs.

This opportunity will allow you to accelerate your career growth, honing your solution sales and collaboration skills, and deepening your cloud expertise. It will also enable you to tell the value of Technology and Microsoft to drive business outcome and impact.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

**Responsibilities**:
**Customer Engagement**
- You are a central point maintaining strong customer relationships and advocates for customers within the organization/Microsoft.
- You understand customer organization structure to identify business decision makers leveraging partners and relevant Microsoft v-teams.
- Ensure continuity of customer accounts and monitors customer satisfaction metrics by proactively establishing conditions of satisfaction at outset of engagement and managing escalation process.
- ** Account Management**:

- You think and acts strategically on dedicated sales territory and specific customer accounts, sets standards and priorities, outlining where to and how to leverage specialized and technical resources and other roles, engaging internal and external decision makers on long-term business planning.
- Manage customer licensing contract lifecycle, orchestrates the team towards upsell strategy as well as optimal usage of the acquired technology.
- Help existing/new customers to cloud solutions via a cohesive plan across adds, consumption growth,, through upsell, cosell motions, and contracts renewal maximizing customer business outcomes and experience
- Understand and accelerates customer’s cloud strategy. Serves as trusted advisor to customer in cloud strategy field
- Maintain Product, Solution and Industry Expertise
- ** Collaboration**: Work cross-collaboratively with internal teams and partners to deliver a seamless customer experience.
- ** Market Analysis**: Understand customer business and technology needs to identify opportunities for new business and technology solutions.**Sales Excellence**
- Actively seeks customer feedback (both formal and informal) of assigned accounts regarding ways to identify and understand the drivers of satisfaction and/or dissatisfaction. Helps in the creation of long-term strategies aimed at maintaining levels of customer satisfaction.
- Positions oneself as a thought leader and trusted advisor internally and externally to executive-level business decision makers of multiple assigned accounts by leveraging best-in-class sales and communication techniques to lead extended virtual teams and key stakeholders with deep industry expertise (e.g., customers' sponsors) to build stronger relationships with decision makers of assigned accounts. Document and creates stakeholder map in the account plan of the key decision makers, influencers, sen